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“Excellent ----- Friendly and Helpful Staff” 5 of 5 bubbles
Review of Hilton Garden Inn Lakewood

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Hilton Garden Inn Lakewood
Ranked #1 of 3 Hotels in Lakewood
Certificate of Excellence
New Hyde Park, New York
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent ----- Friendly and Helpful Staff”
5 of 5 bubbles Reviewed June 11, 2012

What a great, quiet hotel!! We really enjoyed our stay. The staff at the front desk was wonderful and knew us by name. How personal is that! Clean rooms. Perfect. Enjoyed our stay and you will too. Too bad there is not another Hilton in this area. They book up very fast.

Room Tip: Had no choice the only room available was a handicapped room. It was not so bad it was very large a...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angela1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Unlimited_Inc, Guest Relations Manager at Hilton Garden Inn Lakewood, responded to this review, June 13, 2012
Dear Angela1220,

I am sorry to hear that the only accommodations for you was the handicapped room but we are glad that it was spacious enough for you. We are very pleased that you enjoyed your stay and that the front desk staff was great!

We hope that you book with us again in the future!

Hilton Garden Inn of Lakewood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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717 reviews from our community

Traveler rating
    476
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    20
    9
See reviews for
262
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Norwegian first
  • Portuguese first
  • Any
English first
Asbury Park
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed June 8, 2012

I was looking for the best hotel in Lakewood and I'm so happy I found it.
The best part was the staff,,Alexis Siferling ,Roxanne Roussell and jorie made my stay so wonderful.
I felt like I was hanging out with my family.
I give the Hilton Garden Inn ,5 stars,,,,
I can't wait to go back...

  • Stayed June 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ANTONIASILVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Unlimited_Inc, Guest Relations Manager at Hilton Garden Inn Lakewood, responded to this review, June 13, 2012
Dear Antoniasilver,

Thank you so much for your positive review about our property. We are glad that our staff made your stay enjoyable. We hope to see you back again for another visit soon!

Hilton Garden Inn Lakewood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macungie, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 29, 2012

We decided to spend a part of Memorial Day weekend at Point Pleasant Beach, New Jersey. After reading the reviews we decided on this hotel based on positive recommendations and relatively close proximity to the beach itself. The hotel was clean and the staff was very accomodating especially considering the large number of guests. On Monday we headed down to the resaurant for breakfast only to realize that a party of 17 was filtering in to be seated. Even though the party did not make a reservation and was totally unexpected the staff did an exceptional job accomodating not only the party of 17 but smaller parties like my family. Camille is an exceptional part of your team. Not only did she go out of her way to accomodate all requests she was happy and smilled throughout the craziness. I was totally impressed with her ability to handle the situation and even have the time to give great advise on which beach to take our 2 1/2 year old to. Thank you Camille.

  • Stayed May 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hahn5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brick, New Jersey
1 review
5 of 5 bubbles Reviewed May 29, 2012

We ended up in Lakewood because our car broke down on our way home to Massachusetts from Atlantic City. We ended up having to stay the night because the car couldn't be fixed that day. The staff at the front desk at the Hilton Garden Inn were amazing! Before even booking a room, one of the people at the front desk (Julie) called rental car places for us and researched possible ways for us to get home. It turned out that we needed to stay anyway, so they gave us a discounted rate. They were unbelievably accommodating and made sure we had everything we needed. It is also a very comfortable and clean hotel. We enjoyed our stay even though it was due to unfortunate circumstances.

  • Stayed May 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Unlimited_Inc, Guest Relations Manager at Hilton Garden Inn Lakewood, responded to this review, June 13, 2012
Dear John J,

We are sorry to hear about your car but we are glad that we could provide you with a comfortable and helpful stay while your car was being repaired. We hope in the future that you stay with us for more positive reasons!

Thank you so much for your positive review!

Hilton Garden Inn Lakewood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
5 of 5 bubbles Reviewed May 26, 2012

We had a reservation here the Thursday before Memorial Day. Before we arrived, my Mother-in-law was taken to the hospital, which was close by. We checked out Friday, not knowing what was happening with her. The desk clerk saw that they had a cancellation for Friday night and immediately made a reservation for us, telling us we could cancel before six if we were going to return to PA. Holiday weekend at the beach - open room - we checked back in later in the day! The hotel was clean and beautiful. The staff absolutely wonderful. We will definitely stay here again when we visit!!

Room Tip: All rooms are great. If you need absolute quiet ask for an even numbered room, away from traffic.
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NIPepe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Unlimited_Inc, Guest Relations Manager at Hilton Garden Inn Lakewood, responded to this review, June 13, 2012
Dear NIPepe,

We are sorry to hear that your Mother-in-law was taken to the hospital. However, we are pleased that our staff was accommodating to you and that they were able to place you in a room for the weekend. Our staff is dedicated to helpful friendly service and we are glad that you were happy with them. We hope to see you again on your next visit!

Hilton Garden Inn Lakewood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed May 26, 2012 via mobile

My phone charger blew the breaker (because it was faulty) and the maintenance guy was available to fix it immideately even though it was past midnight. And in the mornin even though it was my cable that caused the problem they offered to pay for it! All the staff was so nice! Not to mention I was with a large wedding and they had to put up with us arriving at midnight afterwards. All of the guests to the wedding were really pleased as well.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mbarbuty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Unlimited_Inc, Guest Relations Manager at Hilton Garden Inn Lakewood, responded to this review, June 13, 2012
Dear Mbarbuty,

I am sorry to hear that your phone charger broke but we are pleased to hear that everything was taken care of promptly. Our staff is dedicated to helping our guests with whatever they need at anytime and we are glad that they did so. It is nice to hear that all the wedding guests had a pleasant stay with us as well and we hope you visit us again soon!

Hilton Garden Inn Lakewood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piney Point, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 20, 2012

Its welcoming to find a location that you can enjoy and be treated well when you're away from home. My work has taken me to this location a number of times in the past couple years and our group has found the Hilton Garden Inn to be the pick of choice due to it's location, cleanliness, and pleasant staff. Its obvious that Karen Kraig, Asst. GM, knows what Customer Service should be like and you can see that within all her staff; Jessica, Alexis, Melissa, just to name a few. As the summer season approaches, and the work related flexibility that is required, Debbie Pizzola, goes above & beyond finding us rooms at short notice. The Hilton Garden Inn is located in a pleasant area, close to shopping, resturaunts, and easy access to the Garden State, Rte 70, and the Shore.

  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank James N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Unlimited_Inc, Guest Relations Manager at Hilton Garden Inn Lakewood, responded to this review, June 13, 2012
Dear James N,

We are so glad to hear that you enjoy our location and are treated well during your stays. We are glad to hear that you stay here often and hope to continue being your hotel of choice during your travels.

Hilton Garden Inn Lakewood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lakewood

Property: Hilton Garden Inn Lakewood
Address: 1885 Route 70, Lakewood, NJ 08701
Phone Number:
Location: United States > New Jersey > Lakewood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Lakewood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lakewood 3*
Number of rooms: 110
Official Description (provided by the hotel):
The brand new Hilton Garden Inn Lakewood – conveniently located near Exit 88 of the Garden State Parkway on Route 70 – features an indoor pool, state-of-the-art fitness center, and 24-hour business center. Premier guest room amenities include 32” LCD TVs, generous work desks with ergonomic Herman Miller chairs, and self-adjusting beds. Enjoy a brand new Ruby Tuesday restaurant, LongHorn Steakhouse® and Starbucks® next door. Complimentary WiFi access is available throughout the hotel. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Hilton Garden Inn Lakewood Hotel Lakewood
Lakewood Hilton Garden Inn

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