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“Great lodging experience”

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DoubleTree by Hilton Hotel & Suites Jersey City
Ranked #3 of 14 Hotels in Jersey City
Certificate of Excellence
Decatur, United States
1 review
“Great lodging experience”
Reviewed July 12, 2014

Friendly staff-very responsive to requests. Good hot breakfast. Newspapers free every morning, van took me to station and ferry promptly-saved lots on taxis! Staff was very helpful with directions. Hotel is located close to mall and train station to get into NYC.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Timothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, August 19, 2014
Dear Timothy M,
We are delighted that you enjoyed your stay with and and thank you for your great comments on our friendly staff, great breakfast and good value.
We look forward to welcoming you back when you are in the area again.
Warmest Regards,
John Sheedy,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,380 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Turkish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 9, 2014

great hotel, nice location, wonderful friendly staff. parking was good price, just $25. The rooms as usual, big, clean and quiet. We really liked the staff members. They really are into making your stay a neat one and they really know what is the meaning of service industry. Gym is small but enough for anybody.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank lynnetr2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, August 19, 2014
Dear Lynnetr2014,
Thank you for choosing to stay with us and for your great feedback. We are delighted that you enjoyed your stay with us, from our location to our great staff and look forward to welcoming you back to the DoubleTree by Hilton, Jersey City when you are in the area again.
Warmest Regards,
John Sheedy,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jersey city, United States
1 review
Reviewed July 9, 2014

What a perfect location to stay to see NYC, so easy to get on PATH! Just a little confusion on breakfast prices for children. And we were so busy that we didn't even miss having a pool. Shuttle was helpful for rehearsal dinner.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, July 17, 2014
Dear John H,
Thank you for staying with us and for your valued feedback. We are delighted that you enjoyed your stay and aour location and are sorry for any confusion on the breakfast pricing. I trust that this was solved to your satisfaction. Also glad to see that you enjoyed our shuttle service. We look forward to the opportunity to welcome you back when you are next in the Jersey City area.
Warmest Regards,
John Sheedy,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
springfield, IL
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 7, 2014

The staff here are really awesome. Felix, Andrea, and everyone you were great hosts.
The views are beautiful. There is access to several restaurants, a mall, and more. The staff were so helpful with directions, the courtesy shuttle, and overall friendliness.

The place is clean. Everything makes for a comfortable stay. This hotel is a 4.5 really because if the staff. Most hotels are not a 5 so this hotel is is good as you can be without a fancy restaurant an other extras that tip the scale.

I would stay here again.

Room Tip: Get a view of New York City if possible
See more room tips
  • Stayed July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 41Theresa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, July 17, 2014
Dear 41Theresa,

We are truly delighted that you enjoyed your stay with us. Our team has a great sense of the service they give and your recognition of their "awsomeness" gives them great pride. We measure ourselves on our guests willingness to return and thank you for your recommendation. We too look forward to welcoming you back to the DoubleTree by Hilton Jersey City.
Warmest Regards,
John Sheedy,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Severn, Maryland
Level 2 Contributor
9 reviews
9 hotel reviews
Reviewed July 3, 2014

I made a reservation for two rooms connecting and called a week prior and was told it would be ready. I needed the rooms for my family to have my children in the same room or at least two connected rooms. Upon checking in I was told that the rooms were not available and my reservation was only a request and not a guarantee. I asked for the manager and was told that the manager was not available and was still told that I could not have the rooms I requested. Instead I was given a cot to sleep so I sleep in the same room as my children. The valet was also pushy and while trying to check in he interrupted me continuously at the front desk telling me there was no loading or unloading at the front of the hotel unless I valeted the car. All this could have been fixed by honoring my reservations for two connected rooms and being courteous without interrupting during check-in and having management staff available.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ryan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, August 19, 2014
Dear Ryan D,
Thank you for staying with us and for your valued feedback. My apologies that I was not available during your stay to deal with tyour concerns. I am disappointed that we let you down and you did not have a positive experience. I have not been able to detect where the miscommunication on connecting rooms occurred. Things do go worng from time to time and it is how we recover and make it right that can make the difference and I again apologise for our lack of empathy.
Please feel free to call me directly at 201-499-2416 so I can discuss and follow up with you in person.
Warmest Regards,
John Sheedy,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey City, United States
1 review
Reviewed July 3, 2014

Excellent customer service...Room was very clean, near to path subway... Staffs are very friendly, Morning breakfast was very good…. Highly recommended if you are visiting NY and love to travel 25 minutes to reach Times Square by train....My kids and Husband loved the place and we will be coming back to this place for our next NY visit….

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Smita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, July 17, 2014
Dear Smita H,
We are truly delighted that you enjoyed your stay with us from your clean room to our great breakfast. Our team takes great pride on their hospitality and we truly appreciate your recognition of their efforts. We measure ourselves on the willingness of our guests to return and look forward to welcoming you back.
Warmest regards,
John Sheedy,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ottawa, Canada
1 review
Reviewed July 2, 2014

Bellmen and front desk staff as well as our maid (10th floor)and maintenance man, exceptionally pleasant and friendly. They made us feel important and welcome. Also parking lot is conveniently located to the hotel and having the subway so close was fabulous. Bonus was having the grocery store directly behind the hotel...as well as Starbucks down the street. What could be better.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this review, July 17, 2014
Dear Cathy M,
Thank you for your recent stay and wonderful feedback. We are delighted that you enjoyed our hotel and especially our friendly and pleasant team. We look forward to welcoming you back when you are next in Jersey City.
Warmest Regards,
John Sheedy,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel & Suites Jersey City

Property: DoubleTree by Hilton Hotel & Suites Jersey City
Address: 455 Washington Blvd, Jersey City, NJ 07310
Phone Number:
Location: United States > New Jersey > Jersey City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Jersey City
#3 Business Hotel in Jersey City
#5 Romantic Hotel in Jersey City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Jersey City 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel and Suites Jersey City is only ten miles and 20 minutes from (EWR) Newark Liberty International Airport. The hotel is just two blocks from the Pavonia/Newport PATH train station with easy access to Christopher Street in Greenwich Village, Tribeca and Soho in NYC. Take the PATH Train via Exchange Place one stop to the World Trade Center with easy access to New York Financial District and Wall Street. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Jersey City
Doubletree Jersey City
Doubletree Hotel Jersey City

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