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DoubleTree by Hilton Hotel & Suites Jersey City
Ranked #3 of 14 Hotels in Jersey City
Certificate of Excellence
Reviewed March 9, 2014

We arrived at the DoubleTree Jersey City on Christmas day after a long flight. The staff were very friendly and went out of the way to make us as comfortable as possible. The rooms were spacious and the restaurant located in the hotel was very tasty. Our stay was only for one night but I wished we could have stayed longer. I will definitely be back!

  • Stayed: December 2013, traveled as a couple
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Thank b02102010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded April 13, 2014

Dear b02102010,

Thank you for choosing to stay with us at the DoubleTree by Hilton, Jersey City.

On behalf of the team, I am glad that you enjoyed your stay and found our team friendly and helpful and our food tasty.
We look forwrd to welcoming you back again soon.
Warm regards,
John

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842 - 848 of 1,439 reviews

Reviewed March 8, 2014

Extremely good experience with all personal involved and with room and view and service. Front desk Manager and others helped us get to the venue we were attending (a wedding in Liberty Park) on time and assured us of assisting if we needed help returning to the hotel after the affair. Our room was clean and welcoming with a separate seating area. We were upgraded immediately to a room with a view of Manhattan upon check-in when our assigned room had a faulty lock. The Manager actually helped carry our luggage to the newly assigned room followed by many apologies from the Manager and Staff.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Francis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded April 13, 2014

Dear Francis C,

It looks like you really enjoyed your stay with us. Thank you so much for your business and for the time given to give us your valued feedback. It gives us all great pleasure to see that you enjoyed our service and our clean, well appointed rooms.

We look forward to welcoming you back to the DoubleTree by Hilton, Jersey City again in the near future.
Best Wishes,
John

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Reviewed March 5, 2014

Stayed here last weekend and found it to be a good value. The front desk staff (Felix) was very personable and friendly. We were on the 11th floor and the room was perfectly fine. Nice amount of space, outlets, lighting and mirrors. There was a slight smoking smell to the room even though it was a non-smoking room. There were peek-a-boo views of the Freedom Tower which was nice!

Great location only about a block away from the waterfront- take the time to go to the river and walk for awhile on the promenade- very enjoyable NYC skyline views.

The woman working at the desk in the restaurant on Saturday morning was also super friendly and helpful.

It's worth it to valet park instead of self-parking. It's about 9 dollars additional- but the garage is very tight to maneuver around corners and the spaces are small. There was a major irritation with trying to exit the garage- you need to keep your ticket and have it punched at the front desk….but don't touch it in a certain area or it won't work to exit and then you have to repark your car and go back down to the front desk. This was annoying and happened twice.

Also- the front desk/operator doesn't answer the phone. I tried calling downstairs five times and it just rings and rings……. same when we had the parking issue and were stuck at the exit… we called the main phone number to see if they could override the gate or send someone up to help but it just rang and rang…. They should have someone designated to just answer phones and that would solve both issues.

Overall a good value, friendly staff, nice location, rooms and even warm cookies when you check in!

Room Tip: Pick a room with a South or East view for NYC skyline views.
See more room tips
  • Stayed: March 2014, traveled with family
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Thank Kimwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded March 8, 2014

Dear Kimwa,
Thank you for staying with us recently and for the time taken in giving us your feedback. I was delighted to see that your enjoyed our great location, good value and friendly staff. I apologise for the issues with the valet parking and answering the phones last weekend. While this was an inconvenience I can confirm that this was an issue with our phone system that has since been corrected. Our staff are generally great for answering calls and have a true dedication to service of our valued guests.
Thank you again. We llok forward to welcoming you back to the DoubleTree by Hilton Jersey City again.
Warmest Regards,
John Sheedy

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Reviewed March 4, 2014

Average hotel experience. Great front desk staff. Felix is always extremely helpful. In room Internet service should be standard. This is now included in most hotels and definitiely makes a difference.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Lamont J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded March 8, 2014

Dear Lamont J,
Thank you for staying with us and for your valued feedback.
We were delighted to see that you had a good night's rest. While we do charge for internet, this service is priced competitively to the other full service hotels in Jersey City. Wenlook forward to welcoming you back so you can enjoy our great staff and hotel again.
Warmest Regards,
John Sheedy,
General Manager.

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Reviewed March 3, 2014

The Double Tree in Jersey City offers a reliable, friendly, and clean hotel when doing business in the area or trying to operate on a budget when doing business in Manhattan. There is very easy access to light rail, subway and PATH. The hotel staff is friendly and very helpful. There is a shuttle to get you where you need to go. Several restaurants that are good in the area and a large shopping complex. Good experience overall.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Candace H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded March 8, 2014

Dear Candace H,
Thank you for staying with us at the DoubleTree by Hilton Jersey City nad for your great feedback.
It was great to see that you enjoyed your stay from our friendly staff and clean spacious rooms to our easy access to Manhattan. I am delighetd that you enjoyed your overall experience and we look forward to welcoming you back.
Warmest Regards,
John Sheedy,
General Manager.

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Reviewed March 2, 2014

The staff was friendly and wonderful. The room did have a musty smell that was a bit of neusance. The service was great and the only draw back was that smell. I belive for the price I am paying per night that the air I breath could have been pleasant.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Allison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded March 8, 2014

Dear Allison M,
Thank you for staying with us recently and for your valued feedback.
I was happy to see that you found our staff to be friendly and wonderful but was disappointed to see that you found your room musty. We would have been delighted to address this for you but fully accept that it should not be there at all. Please accept my apologies for this.
We look forward to welcoming you back so you can see that this is not the norm and so you can enjoy our great service again.
Warmest regards,
John Sheedy,
General Manager.

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Reviewed March 2, 2014

Hotel staff was great and helpful and readily available. Hotel room was clean and spacious. Excellent location, close to city and attractions. I would definitely stay here next time I travel to NY. Highly recommend to everyone.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Edwin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at DoubleTree by Hilton Hotel & Suites Jersey City, responded to this reviewResponded March 8, 2014

Dear Edwin R,
Thank you for staying with us recently and for your valued feedback. I am delighted that you enjoyed your stay, our great staff and clean and spacious rooms.
I also truly appreciate your recommendation to our Tripadvisor readers.
We look forward to welcoming you back to the DoubleTree by Hilton, Jersey City.
Warmest regards,
John Sheedy,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel & Suites Jersey City

Address: 455 Washington Blvd, Jersey City, NJ 07310-1972
Phone Number:
Location: United States > New Jersey > Jersey City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Jersey City
#3 Business Hotel in Jersey City
#5 Romantic Hotel in Jersey City
Price Range: $173 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Jersey City 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel and Suites Jersey City is only ten miles and 20 minutes from (EWR) Newark Liberty International Airport. The hotel is just two blocks from the Pavonia/Newport PATH train station with easy access to Christopher Street in Greenwich Village, Tribeca and Soho in NYC. Take the PATH Train via Exchange Place one stop to the World Trade Center with easy access to New York Financial District and Wall Street. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Jersey City
Doubletree Jersey City
Doubletree Hotel Jersey City

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