I travel to Jersey City on a regular basis and stay at the Hyatt Regency JC about 45 days per year, while on business.
I really love the location and the activity around the hotel. I love the lobby, and the Vu Restaurant. I like the gym and the pool too. Very well cared for and up to date. Room service is superb. The food is always hot and good, and the delivery time is always faster then they quote.
I am regularly disappointed with some of the arrival services. The bellman are very busy with the valet parking and do not regularly offer to assist with luggage. I have gotten caught in the revolving door with my bag on more than one occassion. It could have been avoided if someone had offered to help me. The wind is strong at the entrance and it is difficult to open the non revolving doors. Oh and that driveway is like a speedway - be very careful when walking out of the property and head to the street - cars come speeding in, and speeding out, and there are a couple of blind spots. - I wouldn't be surprised if there have been a number of pedestrians struck by cars in that driveway.
The desk staff are pleasant, but under pressure, as they are very busy and have little time to make small talk or even ask if the guests have a preference. I frequent the hotel regularly and never once has anyone ever remembered that I come a lot. I know there are a lot of guests, but there are other properties that I stay at that do acknowledge that I am a frequent guest. I would imagine there is a computer program that can prompt the desk staff if a frequent guest is checking in. It isn't a big deal, but it is a nice touch, and I notice that it doesn't happen here, but other hotels will comment, oh, you are back again, or something like that.
I have been placed in the room under the ballroom on more than one occassion. The wedding noise is extremely loud, but it does end by 11. The problem with this ballroom is not the wedding noise, but the noise that comes at 2:30 / 3:00 am when they come in to clean. They play music and the vacuum cleaning/rug cleaning floor cleaning machines are loud.
I have also been placed below the lobby - these rooms are dreadful. The internet reception is next to nothing down there. The windows also are on sidewalk level to the public so they can see right in the room unless shades are fully drawn. In previous reviews folks have said every room has a view. Well, I have been placed in a room with no view of any water - this is one on the 4th floor on the north side, towards the street, not the river. The room faced a wall, and the building jutted out at the corner blocking any view. The only thing visible is Harborside Financial center to your left.
I have noticed that they stopped providing toothpaste as a toilietry amenity. That was nice, particularly since it I regularly loose my toothpaste at the airport if it is too big.
I still keep coming back - so no doubt that I like it - I just wish I could LOVE it.
- Official Description (provided by the hotel):
- Opened in July 2002, the Hyatt Regency Jersey City reflects Jersey City’s cultural renaissance and increasing value as a premier business center. Located in the heart of “Wall Street West” and just minutes away from New York City, this stunning property offers you the perfect venue for your corporate affairs while benefiting from the most remarkable skyline views Manhattan has to offer. Our full-service luxury hotel embodies the most modern elegance, unparalleled culinary experience, and outstanding service. Offering over 20,000 square feet of function space and 351 deluxe guestrooms with breathtaking views of Manhattan, the Hyatt Regency is the quintessential event location. The hotel is easily accessible by cab, ferry, or the PATH and is just a short ride away from Manhattan. Hyatt Regency Jersey City offers a combination of style and excellence that make for a truly memorable experience. ... more less
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- Also Known As:
- Hyatt Regency Jersey City Hotel Jersey City
- Hyatt Jersey City
- Hyatt Hudson
- Hyatt Regency Hudson