We stayed here for 3 nights - family with two children. 2x Queen beds.It was a great base to explore NYC, right next to the PATH station and we'd got a deal which worked out at half the rate of the equivalent hotel on Manhattan itself. Location is great, the immediate surrounding area didn't seem to have much going on but we were there for NYC and the views across to the financial district were a great way to start the day. The buffet breakfast was excellent and far better value than many of the meals we had on our two week holiday, plenty of variety from pastries to cereals, fresh fruits, cheese and ham etc. Coffee was top! Pleasant bar to while away a few hours late in the evening - not very lively but that's not what we were looking for. The room itself was a good size, comfortable and clean.
Now onto a couple of minor annoyances which stopped us coming away and saying 'wow, what a great stay'. You can tell when a hotel chain is run by hoteliers or the finance men by the tea/coffee facility in the room. For 'luxuriously appointed rooms' we had two large cardboard coffee cups (no sleeves to hold them though when they were hot) and two coffees to put into the little coffee machine (plus two decaffeinated coffees). And two tea bags if we wanted tea. The condiments sachet contained two creamers (one per coffee) and frankly three in each were needed to have any effect in the large cup! So we effectively had black coffee. Miserly is what I call it! So i left a note with a tip for houskeeping to leave us more creamer/condiments sachets as the coffee needed 2-3 sachets. What they did was leave us four coffees and four sachets. A fairly simple request but not followed. As there was free Starbucks coffee in the lounge in the mornings I gave up with housekeeping and just took a bundle of creamer sachets for future use. But the point is really the bean counters restricting everything in the first place. Secondly, although the decor was in pretty good order throughout there were a couple of pictures next to our room and the frames were coming apart - just slightly tatty and they hadn't been dusted for a while. Then there were flower petals dropped by housekeeping in our corridor one morning and when we came back to our room mid afternoon they were still there. Small things but it's this sort of attention to detail that sets the good apart from the great! The staff in the restaurant (we had breakfast there twice) were exceptionally attentive and friendly but the front desk staff were a bit short and lacking a smile. Not rude or anything just not terribly welcoming.
We paid for this via a booking agency several months ahead. They swiped my credit card for any room charges but when I got home I found that they had made five charges to my card (the same amount each time) that were unexplained and certainly unauthorised. Then they had made four refunds. Totally inexplicable. It took me several days of emails and eventually a phone call before they finally admitted that they had made an error and I was still due a refund of one of the unauthorised charges.
The annoyances wouldn't stop me staying there again. It was good and if you can get a deal a great value place to stay very close to NYC.
- Official Description (provided by the hotel):
- Opened in July 2002, the Hyatt Regency Jersey City reflects Jersey City’s cultural renaissance and increasing value as a premier business center. Located in the heart of “Wall Street West” and just minutes away from New York City, this stunning property offers you the perfect venue for your corporate affairs while benefiting from the most remarkable skyline views Manhattan has to offer. Our full-service luxury hotel embodies the most modern elegance, unparalleled culinary experience, and outstanding service. Offering over 20,000 square feet of function space and 351 deluxe guestrooms with breathtaking views of Manhattan, the Hyatt Regency is the quintessential event location. The hotel is easily accessible by cab, ferry, or the PATH and is just a short ride away from Manhattan. Hyatt Regency Jersey City offers a combination of style and excellence that make for a truly memorable experience. ... more less
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- Also Known As:
- Hyatt Regency Jersey City Hotel Jersey City
- Hyatt Jersey City
- Hyatt Hudson
- Hyatt Regency Hudson