We had booked our post-wedding brunch here for 40 people from 10:30-12:30. Lora and Ashley were quite responsive via email before the brunch and we expected everything to go well....
We arrived at 10.30 am. The place was locked.
A server came to the door and then opened it after we had stood in the hot sun for over 5 minutes with my 84 year old grandmother.
The food was not ready to be served until more than 15-30 minutes after we first came. Coffee was not ready until people had finished eating brunch. The staff said they were still brewing it. It should have been ready at the out set! The servers poured water for some and then disappeared, leaving no other drinks out for the taking. Juices came around 11.
We had to ask them to set out cream cheese, butter and such for the bagels. The bagels were stale.
This was a BAD experience with worse service. Even the lovely ambiance did not make up for our disastrous experience.
for the food - zero
for the service - minus ten
My embarrassment - ten
After the fact we emailed Lora, Ashley and copied the general manager with our comments, asking them to investigate and let us know their side of the story. They never responded. That's what I call bad customer service. I would never even go here for a beer again - I suggest you stay away.