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“excellent hotel”

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The Westin Jersey City Newport
Ranked #3 of 14 Hotels in Jersey City
Certificate of Excellence
Reviewed May 1, 2014

We stayed at the westin jersy city, Newport and it was beautiful. The path taking us to manhattan was a 5 minute walk from the hotel. There is a nice restaurant in the hotel, the food is great. The staff is friendly and very helpful. You should ask for a room on the higher floor so that you can get a nice view of the Hudson river.

  • Stayed: September 2013, traveled as a couple
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1  Thank ferrara1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhumika B, Executive Assistant at The Westin Jersey City Newport, responded to this reviewResponded May 5, 2014

Greetings ferrara1945,

Thank you for taking the time out to review our hotel. Feedback is our best opportunity to hear the voice of the customer, and to learn the areas in which we can improve our service. It is so wonderful receive such wonderful comments for guest like yourself; I will be sure to share your comments with our staff.

Thank you again for your review. We look forward to welcoming you back soon for a refreshing stay.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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629 - 635 of 1,504 reviews

Reviewed April 30, 2014

We stayed at this hotel while visiting NYC. We were very happy with our decision and would definitely stay here again in the future. Getting to the PATH and over to NYC was very easy and convenient. I highly recommend this hotel for your visit to NYC.

  • Stayed: April 2014, traveled with family
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Thank Leik77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhumika B, Executive Assistant at The Westin Jersey City Newport, responded to this reviewResponded May 2, 2014

Greetings Leik77,

Thank you for taking the time to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff.

Thank you for your loyalty. We look forward to welcoming soon for refreshing stay.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

My partner and I have stayed at the Westin in Newport many times. Before we had a place to stay in the city, it was always our go to spot for a late night out. There's a great food option in the hotel and in the surrounding area. The hotel is just a block away from the PATH and situated in a beautiful part of town. It's a bit pricey, but that's expected for the area and the good service. It's a better alternative to staying right in the city. The rooms have pretty high ceilings and the bathrooms have great showers.

Clean rooms, comfy beds, friendly staff and a great breakfast the next morning make the Westin a reliable and satisfying hotel experience. I'd go again!

  • Stayed: June 2013, traveled as a couple
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1  Thank Angie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhumika B, Executive Assistant at The Westin Jersey City Newport, responded to this reviewResponded April 30, 2014

Greetings Angie S,

Thank you for taking the time to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff.

Thank you for your loyalty. We look forward to welcoming soon for refreshing stay and providing you with the consistent service you deserve.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

Friendly and attentive staff from the porters to the front desk to housekeeping. Good location and pretty view of Manhattan skyline. There is a marina across street and a mall nearby. Only two negatives: loud bass music Sat. night coming from somewhere but I didn't call about it; and the brunch food on Sun. was just so-so in the hotel restaurant. Someone did get us some yogurt when asked though and the staff was very nice and attentive overall. Comfy bed and pillows. Nice size rooms.

  • Stayed: April 2014, traveled as a couple
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Thank lifeisforfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhumika B, Executive Assistant at The Westin Jersey City Newport, responded to this reviewResponded April 30, 2014

Greetings lifeisforfun,

Thank you for taking the time to review our hotel. Feedback is our best opportunity to hear the voice of the customer, and to learn the areas in which we can improve our service. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff.
My apologies for the noise disturbance that you encountered on Saturday night, please feel free to email me at Bhumika.bharucha@westin.com so that I may enter a quiet room in your preference.

Thank you again for your review. We look forward to welcoming soon for refreshing stay.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2014

We stayed 3 nights at this hotel for a NYC visit easter weekend.

We arrived Friday morning at 11H00 am, our room was not ready (we didn't expect it would be since we arrived 4 hours before check in)... We decided to upgrade to an available room... great decision. We had room 1000 ... the view was amazing. We had a beautiful view of the Freedom tower (WTC), from everywhere in the room (including the bathroom) we had a view of the city. We had a view of the city from the bathtub!!!

Nicely decorated room, clean. Comfortable bed. Everything was great about that room.

Nicely located, 5 minutes walk from the Path train to the city, within 15 minutes you are on 33rd street and 6th avenue. Only bad thing about the Path train is during the weekend, less service, they combine 2 lines so more travelling because you always have to go through the Hoboken station.

Lot of tour bus goes at this hotel but we never felt crowded (restaurant, bar, lobby, check in/check out).

Surroundings looks quiet and calm. My wife went jogging near the water without any problems.

Breakfast buffet a bit expensive (19$/person) but good choice available. Great lobby and bar area.

The Fire and Oak restaurant was really good. We ate there twice and everything we had was good. A bit noisy but great food and service.

We will go there again

Room Tip: Room 1000 has an amazing view of the city
See more room tips
  • Stayed: April 2014, traveled as a couple
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Thank Jean-Francois N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhumika B, Executive Assistant at The Westin Jersey City Newport, responded to this reviewResponded April 24, 2014

Greetings Jean-Francois N,

Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed your stay at our property and your upgraded room was to your satisfaction. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff. Please be assured that I have forward to your comments about the breakfast to our management for their review.
Thank you again for your review. We look forward to welcoming soon for refreshing stay.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

Very hard to rate this visit. There's lots to recommend this Westin. Comfortable bed, good towels, (mostly) friendly and attentive staff. Its location is good for trips to Manhattan, just a short walk away from the Path train that takes you right into NYC. We were here about four years ago and had a faultless stay but some things didn't work as well for us this time. The breakfasts were not as good as before and the woman overseeing the buffet certainly hadn't been to charm school. We had a problem with a peculiar noise - possibly electrical - in the wall of our room which disturbed our first night. The first time we reported it to the reception desk in the morning it was pretty much ignored. However, in the evening when we returned and found nothing had been done, the manager couldn't have been more helpful and immediately came to investigate, moved us swiftly to another room and gave us free breakfasts the next morning. So because of him we've rated this a 4 rather than a 3.

Stayed: April 2014, traveled as a couple
1  Thank J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhumika B, Executive Assistant at The Westin Jersey City Newport, responded to this reviewResponded April 22, 2014

Greetings JR,

Thank you for taking the time to review our hotel. I am delighted to hear that based on your excellent experience during your prior visit you chose to return to our property. I am disappointed your breakfast experience and your front desk experience in the morning were not up to your satisfaction. I have forwarded to comments to our front desk and restaurant managers for their review with their staff. I am delighted to hear that our Manager on Duty was able to move your room and restore your faith in your property.

Thank you again for your review. We look forward to welcoming soon for refreshing stay.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

we went up for just and evening - the hotel was convenient, clean, extremely comfortable especially the mattress, Room service was outstanding and the hotel was very quiet for being in the middle of a big city with all those rooms - we didn't hear so much as a door close. We would definitely come back if we need to go to Manhattan again.

the only two problems - make up mirror was falling off the wall and the pay for movies were really really expensive. No biggy

Room Tip: we were near the elevator on the fourth floor - good room no problems
See more room tips
  • Stayed: April 2014, traveled on business
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Thank travelingtoschool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhumika B, Executive Assitant at The Westin Jersey City Newport, responded to this reviewResponded April 22, 2014

Greetings travelingtoschool,

I am delighted to hear that you enjoyed your stay at our property even that snow storm and we were able to provide a comforting stay. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff. Please feel free to email me at bhumika.bharucha@westin.com so that I can take a look at that mirror and have if fixed if it has not been fixed already.

Thank you again for your review. We hope to welcome you back soon for another refreshing stay.

Sincerely,
Bhumika Bharucha
Executive Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Jersey City Newport

Address: 479 Washington Blvd, Jersey City, NJ 07310-1972
Phone Number:
Location: United States > New Jersey > Jersey City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jersey City
#2 Romantic Hotel in Jersey City
#3 Family Hotel in Jersey City
Price Range: $178 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Jersey City Newport 4*
Number of rooms: 429
Official Description (provided by the hotel):
Situated on the waterfront Financial District of Jersey City, our AAA/CAA Four Diamond hotel is just 200 steps and one subway stop to NYC. Featuring spacious guest rooms and inspiring view of Manhattan we're walking distance to great restaurants on the Hudson waterfront. Explore our hotel renovation, escape to the serenity of our 429 Jersey City accommodations and treat yourself to a stay in one of our elevated rooms for stunning view of the NYC skyline. Experience the rejuvenating Heavenly Bath and the signature Westin Heavenly Bed, perfect for a blissful night's sleep. ... more   less 
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Also Known As:
The Westin Jersey City, Newport Hotel Jersey City
Westin Jersey City Newport

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