When I arrived I learned that the hotel had been overbooked and that I was being "walked to another hotel." I didn't get upset, but rather waited to see how it would all turn out. The truth is that it turned out better than it likely would have been if my room had been available. Managers Pat and Debbie got me an upgrade at a sister property (a suite), but insisted that I transfer back to the Westin the next night as a room would be available. They asked for the opportunity to "make it up to me." Did they ever. They paid for a town car to and from the other hotel, upgraded me to a suite in both hotels, and gave me a voucher for two complimentary breakfasts, which I enjoyed with my daughter who came to visit me while I was in town. The smart service and savvy management turned what could have been an supplement situation into something that was memorable. There were two nice restaurants in the hotel and the staff was great all around.
- Official Description (provided by the hotel):
- Situated on the waterfront Financial District of Jersey City, our AAA/CAA Four Diamond hotel is just 200 steps and one subway stop to NYC. Featuring spacious guest rooms and inspiring view of Manhattan we're walking distance to great restaurants on the Hudson waterfront. Explore our hotel renovation, escape to the serenity of our 429 Jersey City accommodations and treat yourself to a stay in one of our elevated rooms for stunning view of the NYC skyline. Experience the rejuvenating Heavenly Bath and the signature Westin Heavenly Bed, perfect for a blissful night's sleep. ... more less
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- Also Known As:
- The Westin Jersey City, Newport Hotel Jersey City
- Westin Jersey City Newport