I stay here with work, and I have to say on each visit I am left a little disappointed.
On my last visit (August 2013) I ordered room service. After waiting for 45 minutes, I phoned room service again to enquire as to its whereabouts, as I had been told that it would only take 30 minutes. After an hour it finally arrived, but it was the wrong order. By this point it was 1030pm and I just wanted to eat and go to bed. The correct order finally turned up at 11pm, an hour and a half after I had first ordered it. The lady who I spoke to was very helpful to be fair, and promised she would deduct something off the bill for the inconvenience. When I went down to reception the next morning, I was confronted by the rudest receptionist I have ever met. She argued with me about the room service bill, stating I had eaten it. To which I replied that I had only eaten half as it had taken so long to arrive that by the time it eventually turned up I wasn't really hungry anymore. She basically told me to go away and she would speak to the manager, then they would contact me. 5 hours later I had still heard nothing so I very bravely ventured back down to reception where the very disgruntled receptionist told me that they would deduct half off the bill. I thought that this was a fair compromise so I agreed. Whilst I appreciate the gesture I do not appreciate being confronted with attitude when I was more than polite. I guess when you work in a customer service environment you take bad customer service very personally!
My second visit was this month (March 2014). When I arrived at the hotel I was exhausted after a long, hard days work and wanted to go to the bar to have. Drink to unwind before bed. My experience was far from relaxing, it was more like a challenge. When I dared to ask the bartender for a glass of wine, she looked me up and down with such disdain and barked that she would need to see ID. I have no problem with this, being 25 it's a compliment! But there are ways and means of speaking to people. She slammed the glass down on the bar with such a force it's a wonder it didn't break, and threw the bill at me. She is the single most rude and unpleasant person I have ever had the displeasure of meeting. When I wanted to order some food and another drink, she looked at me like I had just asked for her first child. Her manner was so aggressive, and was more concerned with her friends that were sitting at the end of the bar.
If you don't worry about customer service, then great, this hotel is for you. Not sure about the slightly creepy pictures in the lobby but hey, not everyone is going to like it! The rooms are big and the beds very comfortable. It's just such a shame that the staff let this establishment down so badly.
- Official Description (provided by the hotel):
- Step into a sophisticated stay at Renaissance Woodbridge Hotel. Situated between Edison and Woodbridge Township, our Iselin, New Jersey hotel is surrounded by popular attractions including Menlo Park Museum and Rutgers University. The dynamic sights and sounds of New York City are just a short train ride away. Enjoy a free area shuttle provided at the hotel. After exploring the area, retire to bold style and customized comfort in spacious guest rooms and suites that boast free Wi-Fi, plug-in technology and flat-panel TVs. Meet with friends, family or colleagues for a bite to eat at OLIO Restaurant and Lounge, or order room service to enjoy a quiet meal in comfort and private. Event planners can please groups with productive meetings or vibrant social soirees when utilizing one of our 22 gathering spaces totaling over 25,000 square feet of flexible space. Stop by the indoor or outdoor pools for a refreshing swim, or keep up with your workout routine in the modern fitness center. Let luxury envelop you when you book reservations at our hotel today. ... more less
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- Also Known As:
- Woodbridge Hotel Iselin
- Sheraton Iselin
- Iselin Sheraton