My wife called this hotel direct and made a reservation on 3/9/13 for 3/16/13. We arrived bags in tow and was told that our reservation was cancelled on 3/11/13. We told them it wasn't cancelled by us since we were standing in front of them with our bags trying to check in. A manager was brought out to tells us they can't do anything because it was cancelled and they didn't have a room and did not know who cancelled the reservation. So the only thing they did for us was get us a room in lesser hotel and handed my wife and I free bottle of water. Gee thanks!
What did we learn? Stay away from W if this is the customer service we receive.
- Official Description (provided by the hotel):
- Take in everything from W Hoboken, an iconic landmark on the waterfront where magnificent Manhattan unfolds before your eyes. Hot nightlife, decadent dining and sizzling shopping, just steps or a ferry ride away. What’s cooler than Sinatra’s town? ... more less
- Reservation Options:
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- Also Known As:
- w Hoboken Hotel Hoboken
- w Hotels Hoboken
- w Hotel Hoboken