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Reviewed September 10, 2013

Booked two rooms for a 3 night stay a few weeks ago. They both reeked of cigarette smoke and when we asked to change to another room we were told we would have to wait and see when the cleaning staff was done. My daughter has asthma and her room was even worse than ours. They try to veil the smoke smell by spraying some kind of air freshener which made it even worse. We also experienced a "false alarm" fire drill on our last day and since we were on the third floor and the elevators stopped working, we had to carry all of our suitcases downstairs.
The breakfast leaves much to be desired and the seating area is pretty sparse.
I will say that the front desk staff was friendly and apologetic but after this stay....never again.

Room Tip: wouldn't know !!!
  • Stayed: August 2013, traveled with family
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4  Thank CarolS3D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ModyN, Manager at Best Western Hazlet Inn, responded to this reviewResponded October 21, 2013

hanks a lot for choosing our hotel and giving us your feedback about your stay.
On behalf of our entire team, I would like to apologize for not exceeding your expectations,We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have another chance to provide you with superior service.
we are trying to reach our goal as a part of best western big family Stay with people who care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

I've stayed here twice and been impressed both times. The rooms were nice and inviting. The staff was very nice and helpful both times. The first time I stayed (August 2012) the staff went above and beyond to help me out when I lost my wallet which had my ID and credit card(s) in it. I really recommend this hotel.

  • Stayed: August 2013, traveled as a couple
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Thank Lissy71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ModyN, Manager at Best Western Hazlet Inn, responded to this reviewResponded October 21, 2013

Thank you very much for choosing our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.STAY WITH PEOPLE WHO CARE

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Reviewed September 3, 2013

We've stayed here multiple times while visiting family and friends in the area! Been a great experience every time. The front desk staff is awesome. Close to our family. Reasonably priced. Close to food options (Friendly's shares the same parking lot). Will stay here whenever we need to be in the area!

  • Stayed: March 2013, traveled as a couple
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Thank Beachbum2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ModyN, Manager at Best Western Hazlet Inn, responded to this reviewResponded October 21, 2013

Thank you very much for choosing our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.STAY WITH PEOPLE WHO CARE

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Reviewed September 2, 2013

Stayed at the Best Western following a concert at the PNC Arts center. Room was clean and bed were comfortable. The rate was very reasonable for a weekend night. The location also allowed us to get into PNC from the back way and not have to deal with traffic. They offer breakfast in the morning, which looked typical of hotel fare. We opted for the Dunkin Donuts which was located right outside the hotel. Overall location of the hotel was very convenient to the Parkway.

  • Stayed: July 2013, traveled as a couple
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Thank HighFlyerNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ModyN, Manager at Best Western Hazlet Inn, responded to this reviewResponded October 21, 2013

Thank you very much for choosing our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.STAY WITH PEOPLE WHO CARE

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Reviewed August 12, 2013

It was nice to have a comfy pillow top bed. The room were clean and updated. Free Breakfast in lobby. Close to restaurants and just off exit 117, and convenient to every type of store. Great if you're looking for a place to stay when going to the PNC Arts shows. I'd recommend this place.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Pauline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ModyN, Manager at Best Western Hazlet Inn, responded to this reviewResponded October 21, 2013

Thank you very much for choosing our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.STAY WITH PEOPLE WHO CARE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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