Check-In: Sun 28 Jul 2013 03:00 PM
Check-Out: Wed 31 Jul 2013 11:00 AM
1. The hotel was bright and clean as well as my room.
2. The staff was friendly and kudos to the housekeeping staff for my clean room during my entire stay!
3. The free breakfast was the typical American fare both hot and cold. Fresh fruit was not an option but would have been a nice addition.
Anyway, I would not hesitate to stay at this hotel again.
Now the "BUT".........
When I got home on Wednesday, I had a phone message and emails telling me that the credit card that I had used to make my reservation online has been compromised and was used to make fraudulent purchases. To make a long story short, I called the hotel chain's Customer Care Dept and spoke to Asia and explained to her what had happened to me. She was apologetic and pleasant.
She took my info to pass along to the correct personnel to start an "investigation". That person was supposed to call me within 48 hours. I haven't been called yet, and I hope to hear from them about their plan of action.
This incident, I blame the idiot who used my credit card fraudulently. It is not the fault of the hotel nor the corporate office. However, their response to this incident will speak volumes in how they are safeguarding clients'/consumers' personal and financial information.
Even though I would not hesitate to stay at this hotel again, I might not stay with a hotel chain that does not have a more robust plan in place to safeguard clients'/consumers' personal and financial information!
- Official Description (provided by the hotel):
- Enjoy hometown comfort at the new Holiday Inn Express Hotel in Haskell, NJ. The hotel is minutes away from Wayne, Mahwah and Parsippany, NJ. If your stay involves business or leisure be sure to stay with the newest hotel in North Jersey. Located off Exit 55 on Route 287 in Haskell, NJ the hotel offers a free Express Start breakfast including all your favorite items and our famous cinnamon rolls. Hotel amenities include high speed Internet, indoor pool, fitness center, business center and a fully equipped meeting room. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Haskell