My stays here have always been close to perfect. From our first step in the front door until Christian drops us back at the airport, I rarely have a complaint, and if I do there is never a hesitancy to resolve it asap.
All the CSR's are exceedingly friendly and will go out of the way to find us rooms that meet our requirements. They are awesome at accommodating all requests... extra water, foam pillows etc. The communication must be instantaneous as usually the housekeeping staff is at my door before I can get my face washed.
When the Bath faucet was leaking, maintenance asked when would be best to fix it and, when I returned.... problem solved.
The gym is always kept up and the new pool deck is perfect.
Breakfast and meals, whether at the bar, in the room or out-doors, is always prepared perfectly.
Maria, Alvin and all the breakfast staff are always welcome sights first thing in the morning, with hot fresh coffee and willing to accommodate special off menu requests.
Dominick and Jen are the most awesome tenders around and often the reason we dine here rather than shaking up our menu elsewhere. We could get a rental car when we are here, but it is not needed as they have many food options and they are always great.
Two reminders, be sure to show up for 'Martini Wednesday', and ask for a city view room, the view of NYC during sunrise and sunset can be awesome. It is a bit louder when the aircraft are departing east and north, but If you like plane spotting you wont mind at all, and its really not that loud anyway.
It is a welcome change to other hotels we stay at to be treated by everyone here like this is our home!
We shall be back!
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- Also Known As:
- Hilton Hasbrouck Heights Hotel Hasbrouck Heights
- Hilton Hotel Hasbrouck Heights
- Hasbrouck Heights Hilton