I booked this hotel based on the great reviews it was getting here and was looking forward to my stay. To my surprise though, when we arrived there late on Friday we found the hotel was "temporarily closed". I imagine it was damaged during Hurricane Sandy as it's close to the water but that does not excuse the fact that no one called us from Hampton Inn (or Hilton) to notify us that the hotel we had booked and prepaid was closed. So, here we were, my family and I, stranded in the middle of nowhere at 9:30 at night with no hotel. After a number of expensive internet searches and calls on my cell (roaming in the US from Canada) I was finally able to reach Hilton customer assistance who were able to find me another hotel in the area. Customer assistance was great but even they were not aware that the hotel was closed.
So, as my title says, could have been good but can only give them a terrible rating because they did not contact us to inform us the hotel was closed.
- Official Description (provided by the hotel):
- The Hampton Inn & Suites Newark-Harrison-Riverwalk is conveniently located just a short drive from Red Bull Arena, MetLife Stadium, Newark Museum, Manhattan and NYC in Harrison, New Jersey. Visit our hotel and enjoy a free hot breakfast, complimentary high-speed internet access, & a clean and fresh Hampton bed®. Whatever the reason for your visit, relax and keep in shape at our fitness center & outdoor pool. Explore many Harrison area attractions just steps from our centrally located hotel. ... more less
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- Also Known As:
- Hampton Inn Newark-Harrison-Riverwalk Hotel Harrison
- Hampton Inn Harrison
- Harrison Hampton Inn