Unfortunately, most of these reviews are accurate: the space is fantastic, the scenery lovely, the spa pricey but decadant and the high-end restaurant staff professional ... but the hotel seemed staffed by cliched young people too busy to be bothered to work. Most of the problems, at a less expensive hotel, wouldn't even have qualified as problems; charging the price they are though, honestly, I would expect better. The worst example: housekeeping didn't empty the master bath garbage! Ugh! The heating was complicated, but even that I could excuse as my own technological ineptitude, but not emptying the bathroom garbage and, seemingly, not mopping the floor ... that's inexcusable in a place that purports to be high-end. We had a good weekend because we went as friends -- and the 2BR suite was ideal for a girls' getaway -- but unfortunately the hotel staff ... well ... they didn't wow us. The spa staff I think much higher of. The spa staff and the pool setup are, in fact, the only reasons I would consider recommending the hotel to anyone else.
- Official Description (provided by the hotel):
- Experience Grand Cascades Lodge, the NY metro area's newest and most luxurious resort hotel. Ideally situated in the scenic mountains of northwestern New Jersey and just 47 miles from Manhattan, this elegant retreat offers spacious designer guest rooms with gourmet kitchens, fireplaces and balconies. World-class amenities include a distinctive Biosphere Tropical Pool Complex, the luxurious Reflections Spa, six award-winning golf courses, an 18-hole grass putting course, 4-star Restaurant Latour, 3 indoor/outdoor heated pools, meeting and conference rooms, on-site pro shop, gift store and more. ... more less
- Reservation Options:
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- Also Known As:
- Grand Cascades Hotel Hamburg
- Hotel Grand Cascades