My wife and I booked a Spa and Stay package for Feb 15 - 16. We arrived at the Lodge to find a lobby crowded with people attempting to check-out. After ~20 mins and having received our spa vouchers, we were off to enjoy the afternoon at Elements Spa (down the road at the sister hotel - Minerals Resort).
After a relaxing afternoon, we arrived back at the Lodge to find the lobby still crowed with people, this time attempting to check-in. It turns out that ~ 75% of the people (including me) were told their rooms were not ready. This was 4PM (check-in time) and we were told it would be ~1 hr until the rooms would be ready. Normally not a big deal, however, we had dinner reservations at 6PM and both my wife and I needed to shower, etc.
After ~1 hr (now 5:15), we were told that it would be an ADDITIONAL 1 to 1 - 1/2 hours before our room was ready. Fortunately we were able to use the locker rooms at the hotel spa (Reflections) to get ready for dinner after the spa manager heard about our dinner reservations at 6PM. (By the way, the front desk kept telling us to use the pool locker rooms to get showered and ready for dinner. If you ever check them out when the pool is packed to capacity, you'll understand why it was poor judgement to even recommend this.)
Finally, we made it to dinner at Restaurant Latour in the hotel. This was probably one of the best (if not the best meals / dining experiences we've ever had). Food and staff are exceptional. If you get a chance after dinner, ask for a tour of the VERY impressive wine cellar.
Back to the front desk (now 8:30) to finally get our room. Did I fail to mention that they told me they would call my cell when the room was ready?..which they never did.
After finally arriving to our room, we both agreed that the room was very impressive. Roomy, nice bathroom, comfortable bed, gas fireplace, beautiful kitchenette. It was very comfortable and quite a relief after our disappointing check-in experience.
Overall we loved the room, spa and Restaurant Latour, however, if we ever return it will be during the week or on an off-weekend. Clearly the hotel staff cannot handle turning around rooms when fully booked.
- Official Description (provided by the hotel):
- Experience Grand Cascades Lodge, the NY metro area's newest and most luxurious resort hotel. Ideally situated in the scenic mountains of northwestern New Jersey and just 47 miles from Manhattan, this elegant retreat offers spacious designer guest rooms with gourmet kitchens, fireplaces and balconies. World-class amenities include a distinctive Biosphere Tropical Pool Complex, the luxurious Reflections Spa, six award-winning golf courses, an 18-hole grass putting course, 4-star Restaurant Latour, 3 indoor/outdoor heated pools, meeting and conference rooms, on-site pro shop, gift store and more. ... more less
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- Also Known As:
- Grand Cascades Hotel Hamburg
- Hotel Grand Cascades