We were at Grand Cascades for a board retreat last weekend. Check in was a nightmare, with many of our group not getting into their rooms until nearly 5 PM. I was in meetings, but my husband was told by a manager to "get to the end of the line", after waiting for 4 hours for a call to get our room. The room was nice enough,although not too clean. One bar of soap, cobwebs on the lamps, etc. When the children in the next room were arguing late at night, we could hear every word, so sound-proofing is an issue. The grounds are beautiful, gardens wonderful. It is a long walk to meeting rooms, but the food served was generally very good, with buffet breakfasts and lunches and dinners served at table. The meeting rooms were fine. Those of the group who played golf were happy, although one couple had their clubs misplaced after shipping them ahead from California. Generally, the place seemed very crowded, understaffed and hectic. Although I was considering recommending it for another group for a retreat, I will not be doing so.
- Official Description (provided by the hotel):
- Experience Grand Cascades Lodge, the NY metro area's newest and most luxurious resort hotel. Ideally situated in the scenic mountains of northwestern New Jersey and just 47 miles from Manhattan, this elegant retreat offers spacious designer guest rooms with gourmet kitchens, fireplaces and balconies. World-class amenities include a distinctive Biosphere Tropical Pool Complex, the luxurious Reflections Spa, six award-winning golf courses, an 18-hole grass putting course, 4-star Restaurant Latour, 3 indoor/outdoor heated pools, meeting and conference rooms, on-site pro shop, gift store and more. ... more less
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- Also Known As:
- Grand Cascades Hotel Hamburg
- Hotel Grand Cascades