The hotel is very nice, if you're into golf, its a great place to go. The spa /pools are worth a day's visit, but the overall service at the hotel was medium quality- and it was a bit overpriced for what you get.
We organized a number of people staying at the hotel as a part of a room block. Some of our friends really enjoyed the experience, but our room had some technical problems (phone and some other things didnt work) so we called down to report the problems. It was late at night, and to their credit they sent someone to work on it right away, but it would have been better if they had waited until morning/ or offered to let us switch rooms. The repair man came to our room at 1am and was there for about 15 minutes while we were lying in bad... I finally asked him to leave even though he had not successfully repaired the issues.
The food was very good, and the grounds are lovely, but for the price we paid, I would have expected a bit more in terms of service and room quality. Because we were the organizers of a large room block, I would have also expected that they treat us better when we had our problems with the room.
I got a survey a few weeks after our stay and I noted the issues with the room. They offered me a 25% discount on a future stay, a gesture which helped make me feel better about the experience- but probably wont lure me to come back for another stay.
- Official Description (provided by the hotel):
- Experience Grand Cascades Lodge, the NY metro area's newest and most luxurious resort hotel. Ideally situated in the scenic mountains of northwestern New Jersey and just 47 miles from Manhattan, this elegant retreat offers spacious designer guest rooms with gourmet kitchens, fireplaces and balconies. World-class amenities include a distinctive Biosphere Tropical Pool Complex, the luxurious Reflections Spa, six award-winning golf courses, an 18-hole grass putting course, 4-star Restaurant Latour, 3 indoor/outdoor heated pools, meeting and conference rooms, on-site pro shop, gift store and more. ... more less
- Reservation Options:
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- Also Known As:
- Grand Cascades Hotel Hamburg
- Hotel Grand Cascades