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“Two unexpected nights in Hackettstown” 5 of 5 bubbles
Review of Quality Inn

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Quality Inn
Ranked #1 of 1 Hotels in Hackettstown
New York City, New York
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Two unexpected nights in Hackettstown”
5 of 5 bubbles Reviewed October 30, 2013 credit card Amex Card Member Review

I was starting on a week of vacation when my car broke down in Hackettstown. The two truck operator was good enough to drop me off here. Everything about the stay was easy. They have a complementary breakfast, there is a Starbucks next door and several restaurants within easy walking distance. Free internet worked well. The room was comfortable and the price was reasonable. When I returned to Hackettstown to pick up the car, I stayed there again with the same experience

Stayed September 2013, traveled solo
Helpful?
1 Thank dghirsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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62 reviews from our community

Traveler rating
    11
    13
    15
    12
    11
See reviews for
26
5
8
8
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Salem, Oregon
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed October 7, 2013

I was "upgraded" to the handicap room upon arrival.The room smelled strongly of cleaner; strong enough to hurt my eyes. The walls were very thin. I could easily hear what was going on in adjacent rooms. The bathroom had zero counter space and a sloped and lowered sink. My toothbrush/razor/meds had to rest on the top of the toilet. The shower was busted so the shower nozzle only effectively in the lowest position. (it slid up or down as it was a handicap shower) and the shower seat, when raised, was covered in a nasty looking black mold. Finally, my key card was reset every night so I had to get a new one. (I think the cleaning crew's key reset the lock)

Room Tip: Pick a different hotel. If that isn't an option, don't take the 'upgrade' to the ha...
See more room tips
  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Reuben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed October 5, 2013

Clean neat with good service. Room was quiet and large enough to not feel cramped. Front desk service was friendly and efficient. I used the gym across the street with the pass- great facility. Free coffee for 24 hours and free breakfast and wifi. I would stay again

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anne d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed October 3, 2013

My sister and mother live in Hackettstown, so we visit the town often. We have stayed in this hotel numerous times over the years. This year it seemed cleaner than in the past, although our room could have used a thourough vacuuming along the edges of the carpeting. The blanket and bedspread had not been recently washed.

Breakfast is included. It's nothing special, but we were able to have a decent meal. The decaf coffee was not good at all.

We had virtually no internet service in our room (222). We could connect, but the connection would last only a miunute or two. It was very frustrating and we finally gave up on it. The hotel definitely needs to upgrade its internet service.

There was also an issue with the toilet in our room which developed the last night we were there. We did not want to change rooms at that time, so we did not mention it until we checked out.

Our king room had a fridge and safe. An upper-floor room will be quieter.

This is definitely the best choice for lodging in Hackettstown.

Room Tip: Upper floor is quieter. Sometimes they have group events is a first-floor conference room which can...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank storkonwheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finksburg, Maryland
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed August 12, 2013

Our stay was from August 2nd to August 3rd, 2013. We stayed in room #104 with king size bed. The room was extremely clean minus the hand full of cosmetic issues that need to be addressed by management. The worn out carpet behind the desk chair, the ceiling in the bathroom was cracked along with the splatter of spit balls. The wall paper was torn near the TV and a whole section of wall paper was missing above the AC/Heat unit and the cloth on the chair didn’t match the cloth of the foot stool. On the positive side, the mattress was very comfortable with full size pillows. The night attendant Greg was very pleasant and helpful in resetting the TV over the phone. The FREE continental breakfast has Belgium waffles, hot and cold cereals, scrambled eggs and sausage patties, assortment of Danishes, bagels and breads along with coffee, tea, milk and yogurt.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank UMTERPS1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BigBadBhav, Manager at Quality Inn, responded to this review, August 14, 2013
We would like to thank you for taking the time to complete the online review. Your feedback is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

I am sorry the cosmetic issues in your room. We have brought it to the attention of maintenance and they will taken care of. We appreciate you bring them to your attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed August 11, 2013

My sister lives in this area, but there aren't a lot of hotel choices in the area. You are essentially in the middle of nowhere, NJ. My sister's in-laws took over all of her spare bedrooms, so I had to book a hotel for a few nights.

Considering most of the places in this area are motels, this is definitely a decent hotel. However, this is definitely not a glamorous place. It's just a nice place to spend the night in the area.

PROS:
** Decent size hotel room, with larger bathroom
** Free Wi-Fi
** Starbucks next door (within walking distance)
** Free breakfast
** Lots of restaurants and shopping (Walmart, Kohl's, etc.) within walking/driving distance
** Quiet room
** Pleasant staff
** Very reasonably priced


CONS:
** Room was nice, but a bit dusty
** Breakfast was OK since it was free, but nothing to write home about
** Hotel Amenities only include shampoo and a bar of soap
** Not enough towels provided in room. However, if you call the front desk, they are more than willing to bring you more towels.

Room Tip: This hotel only has 2 floors. Any room is decent. You will have a view of the parking lot, regardl...
See more room tips
  • Stayed July 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Butchie119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BigBadBhav, Manager at Quality Inn, responded to this review, August 14, 2013
We would like to thank you for taking the time to complete the review. Your feedback is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We will take into the account the Cons you have mentioned and strive to improve on them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington nj
1 review
5 of 5 bubbles Reviewed May 29, 2013

The Manager and staff was so nice it was a pleasure to have had my husband 60th Birthday Party
at this venue from the beginning to the end . My entire family would like to thank the Manger and staff . There are not enough words on how the manger/staff accomindation met our need.
They did extraordinary Job.
Ethel Conry and family

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Ethel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 1925 State Route 57, Hackettstown, NJ 07840-3471 (Formerly Comfort Inn)
Phone Number:
Location: United States > New Jersey > Hackettstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hackettstown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Comfort Inn Hackettstown Hotel Hackettstown
Hackettstown Comfort Inn

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