As a chain restaurant, quality customer service, food, and drinks are usually key attributes in the consistency category.
I decided to take my wife here to celebrate her birthday while enjoying fine dining. When we arrived, they had no clue I made reservations days prior and verified 2 hour before our arrival. When seated, my wife and I weren't able to experience any due to the lack of service provided after being seated. We entertained ourselves for 35 minutes and watched 2 families and 3 sets of couples arrived and serviced.
When we gathered ourselves and headed for the door, the hostess smiled and said "have a great night".
Since our existence didn't matter, we politely went next door to Houston's to enjoy the alternative and had a well deserved experience.
Needless to say, I don't plan to visit this location again.
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