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“Manager's indifference ruined our evening”
Review of Solaris Restaurant

Solaris Restaurant
Ranked #49 of 160 Restaurants in Hackensack
Price range: $18 - $35
Cuisines: Italian
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Restaurant details
Good for: Romantic
Dining options: Reservations
Reviewed February 4, 2014

We have visited this restaurant for more that 15 years and were very disappointed with the attitude of the management. Marco, the previous manager , would always make sure that his customers were well taken care of but unfortunately this manager leaves a lot to be desired. Although the food and service were good his attitude ruined our evening. It was a Tuesday and we had a 15% off coupon that was valid Monday-Thursday with no exceptions and when we presented it the manager refused to honor it. He advised us that it was not acceptable on certain days when they had special events. Any manager worth his salt would want to create goodwill and keep the customer happy especially when it was the establishment's fault that their coupon did not include this restriction. This manager sorely needs an education in customer service. After all, isn't the whole idea to make the customer happy so that he will return? There are just too many good restaurants in Bergen County to choose from, so why put up with shoddy treatment. I will not be back.

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3  Thank ScarlettNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (22)
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18 - 22 of 22 reviews

Reviewed April 8, 2013

Food was great! Service was wonderful! Nice live entertainment and small dance floor for dancing. It was a nice fun evening. I would recommend it for a romantic night out.

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1  Thank SharonL433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2012

Solaris is an excellent place for lunch or dinner. The food is basically Italian but of the highest order. I have never had an unpleasant experience eating here and I have come with family, friends and business associates. It is decorated in a pleasing "modern" Italian provincial style. While not small it is not so large as to lose its intimate feeling either. Located close to the Bergen County Complex as well as Hackensack University Hospital.

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1  Thank PortiaAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

This restaurant is across the street from the Bergen County Courthouse, and gets its fair share of business from there. The food is fine- good actually- but not great

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Thank uncleyankeemike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

Solari's, while essentially Italian, always offers dishes with creative, seasonal touches. One marvelous standby is the Cajun Clamari, a refreshing change from the usual red sauce. Both food and service are excellent and portions are ample. I almost invariably have left overs. Once seated, one is served wonderful crusty bread and complementary olives and cheese -- a perfect accompaniment to a cocktail or glass of wine.

The bar is upscale but reasonably priced and comfortable even if one arrives alone. There is entertainment several nights a month including an incredible big band, DJs, and a gifted guitar soloist.

They also do a fabulous job with private parties.

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1  Thank MEB2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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