This was the first and last time ever!! Nothing about this company is about the customer or being professional. The website makes it look to be something it isn't even close to. It suggests printing the waiver ahead of time, to save time but it means nothing. The website also suggests wearing closed toed shoes and as this makes sense, its mainly because at the end you have to attempt to climb an extremely slippery muddy slope to try getting back to a dirty bus to get back to your car. Even with closed toed shoes it is a work out all on its own just trying to get out of the river. I fell as did my boyfriend multiple times to get out of the river. Another customer ripped his hand open trying to get up the hill and not one employee cared. No one offered first aid or even some sort of help, luckily I had a bottle of water to at least clean all the mud from his hand.
Well enough about the end, back to the beginning, we waited on line to be checked in with our already printed and signed waivers for over 45 minutes, since it was a free for all. Once we got to the window we paid way more than the website advertised, to later find out a river fee is included, which is wrong because they launch from a state boat ramp. As previously stated they recommend closed toed shoes which they will gladly sell you for an extra $15 dollars. At the window you get wristbands, one for the bus and another for your lunch. The line for life vests was terrible as they had one person handing them out and fitting them for at least 50 people at this point, all the vests were outdated and muddy, which we later found out why. We then got tubes, also a free for all and all covered in mud, again we later realized why.
The ride in the river was fun, but that is what you make it. Lunch was no where close to worth it at all. It was terrible food, no where to sit, and a slippery walk up. The lines here were also a free for all. After this point it was just a ride to the end with this terrible company,which i may add has no indication of where there end point is besides someone screaming to exit the tubes and start towards shore.
Overall this experience was not worth it with this company at all! Save the money or spend it at a more credible company, I suggest using someone from the Pennsylvania side.
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