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“Still Struggling to Get It Right” 2 of 5 stars
Review of DoubleTree by Hilton Hotel Fort Lee - George Washington Bridge

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DoubleTree by Hilton Hotel Fort Lee - George Washington Bridge
Ranked #1 of 6 Hotels in Fort Lee
Apple Valley, California
Level Contributor
111 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Still Struggling to Get It Right”
2 of 5 stars Reviewed September 12, 2013

The people were super nice and the location was great. However, the basics were bad. Like finding a used bandaid under the phone on the night stand. Of the broken wood shards by the curtins, or the plugged up bath tub drain. Oh, and the fire alarm going off at 4am and going down 15 flights of stairs only to find it was a falty alarm circuit (that continued to go off until almost 5am). There is many more issues but I dont want to type a novel. This place needs to get it together.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 3Bagger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German L, General Manager at DoubleTree by Hilton Hotel Fort Lee - George Washington Bridge, responded to this review, September 14, 2013
We are sorry we were not able to provide you with the quality of service you expected from us on your recent trip. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. We have shared your comments on the state of your room with our housekeeping team who will do a better job of quality checking each room before and after it is assigned. Thank you again for your feedback and we hope you will consider staying with us again so we can show you the level of service you deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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777 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
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English first
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 10, 2013 via mobile

Rooms where good and clean. Would be nice if a refrigerator was in room. Very helpful with shuttle and giving directions. Cab was requested and arrived promptly to hotel for transport to airport. Hotel does not transport to airport taxi is pricey!

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Hedmonds3576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German L, General Manager at DoubleTree by Hilton Hotel Fort Lee - George Washington Bridge, responded to this review, October 12, 2013
Thank you for staying at the Doubletree Fort Lee George Washington Bridge.

We appreciate your comments that you have placed on Tripadvisor.
We value your comments but hope you will choose us again if you return to our area

Safe Journey!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, United States
1 review
5 of 5 stars Reviewed September 10, 2013

Direct access to GWBridge to NY and easy access to NJ locations as well. Safe parking; good restaurants on-site and shuttle to Manhattan. Staff has been helpful and accommodating. This our second stay; the first about a year ago. Both times staff were professional.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Timothy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, United States
1 review
3 of 5 stars Reviewed September 10, 2013

This was my first time staying at a Doubletree Hotel, but based on review from others I said I would try it. It could have been better. Perhaps they were just having an off Labor Day Weekend. I wouldn't totally rule out ever staying at another Doubletree. I believe in second chances in some instances. The chocolate chip cookies were great. Wish I could have one now. :-)

  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tawana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
4 of 5 stars Reviewed September 9, 2013

Lovely hotel, great looking room with beautiful finishes and comfortable bed. Only issue is just access if you need to get out other then by car. They have shuttles but not always the easiest to organize. Taxi is the only other way.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German L, General Manager at DoubleTree by Hilton Hotel Fort Lee - George Washington Bridge, responded to this review, October 12, 2013
Thank you for staying at the Doubletree Hilton George Washington Bridge

We appreciate you taking the time to take our survey on Trip advisor, your comments are highly appreciated. I am happy to hear that you enjoyed your stay with us.
If and when you return back to our area we hope you choose us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
1 review
4 of 5 stars Reviewed September 9, 2013

Relatively good in most aspects. But the coffee maker in the room was out of order. It was replaeced upon my request to do. The breakfast menu was good for me, specially for rice and miso soup. The one thing what I feel uncomfortable is the location of the hotel that make me diffucult to access from the main roads.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kwangseok K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOBURN, United States
1 review
5 of 5 stars Reviewed September 6, 2013

I stayed here with my partner, as well as my brother and his family. We both were in different rooms, and apparently were on the executive floors of the hotel. Check-in was a breeze, the staff was incredibly friendly, helpful, and quick with meeting our expectations. When we needed more shampoo, soap, toothbrushes, etc. the front desk immediately delivered our needs to our room. There was plenty of parking and free which is always a plus. We didnt try the 2 restaurants bc of the yelp reviews, but location wise, there are plenty of nearby restaurants and things to do. Overall, we enjoyed our stay, and would consider coming back again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German L, General Manager at DoubleTree by Hilton Hotel Fort Lee - George Washington Bridge, responded to this review, October 12, 2013
Thank you for staying at the Doubletree George Washington Bridge.

We value your comments and I pleased to hear that we exceeded your expectations.
If you return back to our area we look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Fort Lee - George Washington Bridge

Property: DoubleTree by Hilton Hotel Fort Lee - George Washington Bridge
Address: 2117 State Rt 4, Fort Lee, NJ 07024-3209
Phone Number:
Location: United States > New Jersey > Fort Lee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Fort Lee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Fort Lee - George Washington Bridge 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Fort Lee - George Washington Bridge is just minutes from the George Washington Bridge, Midtown Manhattan, and MetLife Stadium in Fort Lee, New Jersey. Visit our hotel and enjoy a meal at Café Milano or Sugi, complimentary Wi-Fi, & shuttle service to/from Manhattan. Whatever the reason for your visit, relax and keep in shape at our fitness center, heated indoor pool, and whirlpool. Explore many Fort Lee area attractions just steps from our centrally located hotel. ... more   less 
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Also Known As:
Doubletree By Hilton Fort Lee Hotel Fort Lee
Fort Lee Doubletree
Hilton Fort Lee
Fort Lee Hilton

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