In concept, this restaurant is quite good. Possibly would have rated it a 5, but I believe the staff is just as important as the food. So is cleanliness.
We visited this establishment just after 1pm on 12/30/13, a Monday. Being a holiday time, we were not surprised that it was crowded, with a lot of kids. They encourage sports teams coming in by advertising free meals for the coaches when the entire team comes in. No surprise, then, that there was a girl's team....softball I think...dining. The noise level was similar to being in a Chuck E. Cheese. Crazy.
There was one line to the counter, and only one person taking orders. The menu is on screens overhead, similar to a Burger King, but the writing is small and one cannot read it until you are actually at the counter. The girl taking the orders, older teen with long dark hair, was impatient, never smiled, never said hello, never said thank you, and I'm pretty sure I saw her roll her eyes when I told her we needed a minute to look at the menu because we couldn't see it while in line. Once I realized she was rude, I made it a point to watch her interactions with the other patrons. She was equally rude with everyone. Whatever your issues are, leave it at the door when you come in to work. There were 2 people working in the back, and they were really hustling.
The food was ok for the price. The burgers are expensive, and I expected an amazing burger. Mine was just ok. It was supposed to have teriyaki, and I didn't taste any. Dining companion ordered his burger medium rare, and it was! The fries were good, hot and fresh. Our entire meal was a burger, fries and a drink for each of us and we spent $24. I thought that was a lot.
The dining room should be cleaner. Every salt and pepper shaker was dirty, sticky, covered with ketchup....I find that gross. Especially when I'm eating food with my hands, like a burger. If I get the flu, I'll know where it came from.
Overall, I would not go back. It was ok, but nothing special. Too expensive for a burger that is nothing special. And I won't pay for someone to be rude to me.....