We used to frequent this place under the previous owners. It was taken over about 6 months ago and we decided to give it a go. From beginning to end, the experience was terrible with a couple redeeming pieces thrown in. We had made reservations for a Friday evening, but they were quite unnecessary as there was only 1 other table taken in the dining room and there was a party in the other room. We had to wait for far too long to be sat, especially given the slow night. Once sat, the waitress did not know the specials or what the fish or risotto of the day was. We ordered a pizza and shrimp cocktail for appetizers and main courses for everyone, as well as drinks. Drinks took forever to come to the table each time another round was ordered. The shrimp cocktail was truly "shrimp" sized, only 3 small shrimps! The pizza was tasty, hot, and enjoyed by everyone. Once main courses finally came out (after a very long wait in a very, very cold restaurant), 2 were hot and 1 was ice cold with congealed gravy on top showing it has been sitting for a very long time. Even worse, the fourth never appeared. The hostess first brought a "filet" to the table and we informed her we had ordered veal chop. Then she came back with the exact same "filet" plate and asked who had ordered the flank steak. These are very different cuts of meat and should never, ever be confused or attempted to be sold as the same. We sent back the cold veal dish and it came back 30 seconds later steaming hot, obviously just popped in the microwave which made it tough. Remember, we're still waiting for the fourth main course. After 20 minutes and many promises it was on the way, it still hadn't come and we tried to cancel. We were offered a free round and free desserts to make us stay and we accepted. It took 34 minutes for my main course to appear and it was barely cooked through, no way a chop should take that long so it was obviously just ignored for a while. The food was mostly tasty except the microwaved veal. Desserts were good. When the check came (and it was a sizable check), the drinks and desserts were never taken off the bill as promised. We weren't even given the chop on the house despite having the wait over a half an hour for it while everyone else's food got cold as they tried to be polite and wait. Unacceptable. Everyone blamed everyone else for the problems and the party of only 17 people in the other room was claimed to be taking all the attention for a dining room that has seats for over 30 people. We were even told we couldn't have new silverware as there wasn't enough to go around. This evening was supposed to be nice but ended up being an expensive waste of time. Unprofessional, impolite, and not a fun place to go. Plenty of other Italian restaurants where you can have better food, better prices, and MUCH better service.
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