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“Worst Customer Service!!!!”

Aikou Modem Asian Cuisine
Ranked #18 of 130 Restaurants in Flemington
Cuisines: Asian
Dining options: Delivery, Reservations
Restaurant details
Dining options: Delivery, Reservations
Reviewed June 12, 2010

I had been to Aikou 4 times without complaint however last night left me very disappointed. I made a reservation for 4 people the night before for 7 pm. Our party of 4 showed up 10 minutes late and were told we'd have to wait for a table. We didn't mind waiting a few minutes as we were late. An unexpected friend showed up while we were waiting which brought our total to 5. We told the staff we were now 5 and they said they would try to accomodate us. A family walked in after us with 3 young children (no reservation) and they gave them the table that was clearing out. I questioned them about this and they said that was because there were children in their party that they could squeeze in to a table of four. A table of 2 opened up and two nice diners offered to switch from a table of 4 to a table of 2 to allow us to sit. When the waitress was setting up this table for us the manager vetoed this and said he could not sit us at a table meant for 4 with an extra chair at the end. He said we would have to wait for the large table where the party was just ordering dessert. At this point after waiting 1/2 hour we decided enough was enough and we would patronize another more customer friendly restaurant. They offered no apologies and none of us will be back

    • Value
    • Atmosphere
    • Service
    • Food
Thank njcanuck97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 - 60 of 60 reviews

Reviewed February 18, 2010

This place started out great, but took a sharp downhill slide. Now the portions are smaller and the wait service is rude.

Thank Traveler27NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
Reviewed September 4, 2008

good asian food, sushi, chinese, thai... not super but the best alternative in flemington. Fabulous interior - creative and unique decor/design (unusual for flemington)

Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.
Reviewed August 22, 2008

Its amazing what word of mouth can achieve when a good restaurant opens up. I had heard of Aikou from a neighbor who ventured in not expecting much. She wound up going back for lunch 3 times over the rest of the week. She couldn't stop raving about how good the food was! Ever the skeptic, I tried it a couple of weeks later and WOW! It really was great! Everything was delicious! The restaurant was comfortably crowded and service was fantastic. Everyone was very friendly and helpful. I noticed that many of the tables must have been repeat customers as the owner was walking around and greeting them and welcoming them back. They offer Chinese, Japanese, Thai and Malaysian dishes. You can either dine in or take out. The menu is available online. You won't be disappointed!

Thank neshanicguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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