After the horrible night I had with the la quinta this was a breath of fresh air. The room was clean, the pool was nice, they have a bar/restaurant that was decent. The only negative is that breakfast wasn't free and 16.95 per person with 3 kids and 2 adults was a bit much. But overall I would definitely stay at this location again
Booking.com
WyndhamBooking.comBooking.comBooking.comBookingComBooking.com
Booking.com
Very clean which is all i care about. Plus room service was fast and food was good. The sheets and carpet were clean and dry not damp like some hotels I have turned down. Also no weird smells. Ok this part is just for 200 more characters the review needs in order to post .
First night I complained about my ac not working (Room 343) about 7pm before leaving the hotel for dinner. Came back and the front desk told me that somebody checked it and it was Ok just "leave it at 67°". At about 12am I had to come down and ask for a change of rooms because I was alkost sweating and AC was cooling at all. They swapped me to another room (310) and it was ok, it wasnt cooling like a hotel room should but it was better than the other room. On Tuesday when I came back from work I find out I didnt have a TV remote, so I was going to call front desk to have somebody bring me one, SURPRISE, the phone on my room didnt work. I had to walk down to the feont desk to let them know about the remote and the phone. Came back from dinner and was told that I had a remote on my room and phone was fixed. When I got to my room I had a remote but the phone still didnt work. AC still not cooling enough. Came back on Wednesday at about 530pm and my room key didnt work and had to come back down to get it reprogrammed. Nobody said Im sorry or sorry for the inconvenience. Overall appearence of this hotel is like it was built in 1975 and somebody did a 75% renovation on it but still has 25% more to go to finish it. Wall outlets on the rooms seem from 30 yrs ago with like a beige faded color. Hallways temperature is like 95°, room service leaves all the trash and food on the stairs in each floor. Elevators look really old and beat up. Floor indicators on the display in each floor dont work. So my experience here was awful, no customer service at all. On Tuesday morning came down at 7am to have breakfast just to find out after eating that my room didnt include it and had to pay $18 for it. Keep in mind I had to change rooms at 1am because AC wasnt working.
I wouldnt come back to this hotel ever again.
Dear Adventure42487899895
Thank you for you comments during your recent stay at our hotel, and we are happy to share that we addressed the issue you experienced during your stay, we apologized for the inconvenience and thank you for your loyalty
please feel free to reach out to me directly during your next visit and I will delighted to handle your accommodations personally
Sincerely,
Bernie M
Very clean property with nice rooms that appear to have been recently redone. This was the quietest hotel I've ever experienced. The restaurant has very good food. Staff was very welcoming and helpful.
Dear Joseph S
Thank you for your feedback, and we love all your comments, we are glad to hear that you experience our New Restaurant (Nectar) and our extensive new menu, also that you have enjoyed a fully renovated hotel, and our extensive new amenities, Our hotel is the only full service DoubleTree hotel and part of the Hilton Family,
Once again Thank you for your loyalty and we look to be at your services during your next visit
Sincerely,
Bernie M
Noisy HVAC unit in our room.
It cycled on and off loudly the entire night.
It was too chilly a night to turn the unit off, we needed heat.
This problem kept me awake the entire night.
As well, the mattress was way too mushy .
Dear Traveler61586937644
Thank you for your recent feedback, and rest assure that we have addressed this isolated incident,
we take pride in providing not only a high quality hotel but also excellent services, please feel free to contact me during your next visit, and once again thank you for your loyalty
Sincerely,
Bernie M
The hotel and my room were very clean.
The facilities/amenities such as the Gym, Pool, etc. were fine.
Easy to get to. Right off Rt. 46. There were Church's and restaurants' in close proximity. Also shopping available in the immediate area in case you forgot something at home!
Dear Viginia P
Thank you for all your positive feedback, we love to see that you have enjoyed all of our recent upgrades made to our hotel, as we are the new and only full service hotel in this area, as part of the Hilton Brand. We take pride in providing excellent services to all of our guests and I will certainly share your comments with the entire team.
Once again thank you for your loyalty and we look forward to be at your services your during next visit to our area, please feel free to contact me directly so that I can personally take care of your accommodations.
Sincerely,
Bernie Mendoza
