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“Was extremely disappointed !!!!”

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Crowne Plaza Hotel Fairfield
Ranked #3 of 5 Hotels in Fairfield
New Jersey, United States
1 review
“Was extremely disappointed !!!!”
Reviewed August 19, 2012

Went for a family wedding and had called to make sure we could check in a little early since we had a long car ride and wanted to get changed into dress clothes. We were told it would be fine and if our room wasn't ready they would accommodate us. My wife is disabled, so she would the extra time. Well not only was the room not ready, but no "accommodations" available. We were told our room would be ready when we came back. At 4:18 pm, we arrived back......room STILL NOT ready !!!!!!!! Told it would be 30 minutes. My wife at this point need to lie down and it took her nearly collapsing to get them to get our room ready. The front desk needs more training and better manners. To top it off, they screwed up our bill 4 times............which at this point I think they should have not charged us at all.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry6669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Chicago, Illinois
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 12, 2012

3 star quality rooms, 2 star service. Not necessarily rude, but disorganized and seemed understaffed. I'd try to stay somewhere else in the area next time.

First, we were given a wrong room for a different wedding and had to move out after 20 min. We were comped meals, which was admirable, but the only one we'd eat there was breakfast, and since we didn't get the brunch vouchers we were supposed to get (cause we were given the wrong room), the comp was of no use to us. We also saw several people unable to get an early check in at 2pm, even though regular check in was 3pm. This doesn't seem to be an issue at better hotels. We were also given the wrong gift bag for a different wedding- it seemed as if they didn't really know our wedding group was staying there.

During the day, they didn't turn over our room, even though we removed the Do Not Disturb sign by noon that afternoon. Our key card also failed us and several friends had the same issue.

There was also a mixup about payment for the wedding shuttle service, and when we asked the front desk for help, the night manager was defensive and said "They're not our responsibility." I would have expected a better attitude and more assistance, even if it wasn't their problem.

Overall, I'd have zero desire to stay there and would give other hotels in the area a shot before going back there.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level 4 Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 4, 2012

I can't complain about the service at the Crowne Plaza but the hotel is in need of an upgrade. My room was clean but dated. The bed may have been there since the 70s. Lobby areas and facilities were nice. Wifi was included. The hotel is on RT 46. If your not from the area, it does take some effort to figure out how to navigate the roads around the hotel. There is a Target next door which was helpful when we forgot something at home. Ok for the right price, but I would not overspend.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Woodlands, Texas
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 2, 2012 via mobile

I was there for 5 days on business travel and my main problem was the room and halls were always hot. Customer service was nice, rooms were large and clean. There is a a restaurant and bar on site which was pretty nice. Breakfast buffet was pretty good.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjack830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Fairfield, responded to this review, August 19, 2012
Dear bjack830,

Thank you for taking the time to review our property. I am glad you enjoyed our restaurant options and our friendly staff. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry our hotel did not live up to your expectations and regret that you were not satisfied with the air conditioning in the room and hallways. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 15, 2012

My AC was not working its was 80 in my room did not expect that from such a nice hotel. They did give me a new room but it was already 4am and after i packed to go in the other room i was just really annoyed and just decided to leave. Other than that problem the hotel was very nice

  • Stayed July 2012
    • Location
    • Cleanliness
Helpful?
Thank Jerzeerican20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, England
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 5, 2012

Stayed 4 nights over a weekend in June, Hotel was very busy, got put in a disabled room, which was fine in itself, but there was terrible smell in the bathroom and despite 2 complaints to staff if was not fixed. The room was spacious enough but it was very Noisy, the soundproofing was poor and you could hear every word spoken (or often shouted) in the corridor. It is very close to Willowbrook Mall, which also has a direct bus link to downtown New York, taking just 30mins and costing only $15. Would not rush to stay here again, The Hampton Inn just down the road is much better.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fudge27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Fairfield, responded to this review, August 5, 2012
Dear fudge27,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around. We appreciate your comment regarding how spacious the room is.

However, It sounds like we fell below your expectations especially on the terrible smell on the bathroom and the poor sound proofing. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edison, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2012

My wife and I were guests in a wedding last week. We stayed overnight because we did not want drive after the wedding. From the moment we checked in to the moment we checked out we were very pleased. The wedding was spectacular. Food, service and ambiance were just what you expect from 5 star Hotel.

Room Tip: Jr. suites are very nice because have living room.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rich L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Fairfield

Property: Crowne Plaza Hotel Fairfield
Address: 690 Route 46 East, Fairfield, NJ 07004 (Formerly Prime Hotel & Suites)
Phone Number:
Location: United States > New Jersey > Fairfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Fairfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Fairfield 3.5*
Number of rooms: 204
Official Description (provided by the hotel):
The newly renovated Crowne Plaza Fairfield sets the standard for quality & convenience in northern New Jersey. Situated in the heart of Essex County s corporate community just bordering Morris County, the hotel boasts ease of access to I-80, NJ Turnpike, Garden State Pkwy, I-280, Rt. 46, just 30 miles from NYC, and 21 miles from Newark Int l Airport. With the easy access to New York City, Giants Stadium, the Meadowlands Sports Complex, Rutgers University, the Williowbrook Mall, and many upscale restaurants, our location is exceptional. This hotel is perfectly located for business & group travelers close to Bayer Healthcare, RICOH Corp., Covanta Energy, Konica Minolta, Cytec Industries, Chilton Memorial Hospital, and BAE Systems with complimentary shuttle service to the surrounding businesses. Our hotel features 204 renovated guestrooms & suites offering: The Crowne Plaza Sleep Advantage seven layers of comfort combined with special amenities provide a fabulous night s rest! Our rooms offer complimentary, wireless Internet, in-door pool, sauna, health club, restaurant, and lounge. In addition, we are known as The Place To Meet in New Jersey with 16,000 square feet of flexible meeting space. The most important day of your life should take place in our Grand Ballroom with its cascading waterfalls and marble dance floor. Whether your trip is business or leisure, rest assured that your stay at the Crowne Plaza Fairfield will be memorable. ... more   less 
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Also Known As:
Crowne Plaza Fairfield

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