Went for a family wedding and had called to make sure we could check in a little early since we had a long car ride and wanted to get changed into dress clothes. We were told it would be fine and if our room wasn't ready they would accommodate us. My wife is disabled, so she would the extra time. Well not only was the room not ready, but no "accommodations" available. We were told our room would be ready when we came back. At 4:18 pm, we arrived back......room STILL NOT ready !!!!!!!! Told it would be 30 minutes. My wife at this point need to lie down and it took her nearly collapsing to get them to get our room ready. The front desk needs more training and better manners. To top it off, they screwed up our bill 4 times............which at this point I think they should have not charged us at all.
- Official Description (provided by the hotel):
- The newly renovated Crowne Plaza Fairfield sets the standard for quality & convenience in northern New Jersey. Situated in the heart of Essex County s corporate community just bordering Morris County, the hotel boasts ease of access to I-80, NJ Turnpike, Garden State Pkwy, I-280, Rt. 46, just 30 miles from NYC, and 21 miles from Newark Int l Airport. With the easy access to New York City, Giants Stadium, the Meadowlands Sports Complex, Rutgers University, the Williowbrook Mall, and many upscale restaurants, our location is exceptional. This hotel is perfectly located for business & group travelers close to Bayer Healthcare, RICOH Corp., Covanta Energy, Konica Minolta, Cytec Industries, Chilton Memorial Hospital, and BAE Systems with complimentary shuttle service to the surrounding businesses. Our hotel features 204 renovated guestrooms & suites offering: The Crowne Plaza Sleep Advantage seven layers of comfort combined with special amenities provide a fabulous night s rest! Our rooms offer complimentary, wireless Internet, in-door pool, sauna, health club, restaurant, and lounge. In addition, we are known as The Place To Meet in New Jersey with 16,000 square feet of flexible meeting space. The most important day of your life should take place in our Grand Ballroom with its cascading waterfalls and marble dance floor. Whether your trip is business or leisure, rest assured that your stay at the Crowne Plaza Fairfield will be memorable. ... more less
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- Also Known As:
- Crowne Plaza Fairfield