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“Clean, comfortable and convenient”

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Crowne Plaza Hotel Englewood
Ranked #1 of 1 Hotels in Englewood
Dallas, Texas
Level Contributor
74 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Clean, comfortable and convenient”
Reviewed August 1, 2011

We stayed at the Crowne Plaza Englewood for 3 nights while searching for an apartment on the upper west side of Manhattan. Because we had a car, it was very convenient to the George Washington Bridge and Manhattan. The room was very clean, quiet and comfortable. The only criticism I have is the poorly designed business center, which is just three computers in a row along a public hallway. They had a time governor on the computers that will shut you down in the middle of tasks. Also, it was unpleasant to be mere inches away from other users on the adjacent machines.We did not eat at the hotel restaurant, so no comment. Since the price is significantly less than a comparable NYC hotel, I would stay here again if I was visiting NYC, provided I had a car.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rlbintegrity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbounouar, Manager at Crowne Plaza Hotel Englewood, responded to this review, August 3, 2011
Thank you for your great comments and provide us with information in regards to your recent stay with us. On behalf of the hotel management and staff I wish to thank you for your kind comments.
We constantly strive to improve our services and it is always refreshing to receive positive comments from our guests. Undoubtedly, there is always room for improvement and we thank you for assisting us towards that goal.

Thank you from all of us here at the Crowne Plaza Englewood and we are looking forward for the opportunity to serve you again in the future.

Most sincerely
Ghizlane Bounouar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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317 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Wuhan, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2011

We stayed in the Crowne Plaza last year August for our vacation to New York for 5 days.
As we arrived we received a promt check in and went to our room, which was very spacious, useful designed and inviting. The bathroom was clean and provided all the necessary amenities.
Before our arrival we faced problems with the reservation, not the hotel to blaim. It got handed very well by the female front office manager. She was pro-active and very helpful to solve it.
However, our overall experience was only average. Neither the staff approached us by their own nor greeted us unless we greeted in first place.
At one night, I took out my girlfriend to the Ninja and requested a hotel ride, which came 40 minutes to late which almost made us lose our reservation.
The Crowne Plaza is quietly loacted but you will find bus stations close by, which bring you directly into the heart of Manhatten, 1 hour ride, though.
During our early check out the front desk clerk had nothing better to do, to go into the backoffice to grab a styrofoam cup with coffee and drink it while he was checking us out.
Can't say anything about the hotels restaurants, as we ate outside all the time.
However, upon our late arrival we asked for roomservice and got asked to go down the street to a fast food restaurant which was still open.

Warm regards,
Thomas

  • Stayed August 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ThomasK84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbounouar, Manager at Crowne Plaza Hotel Englewood, responded to this review, August 3, 2011
Thank you for taking the time to complete your review and provide us with information in regards to your recent stay with us. On behalf of the hotel management and staff I wish to thank you for your kind comments.
Thank you from all of us here at the Crowne Plaza Englewood and we are looking forward for the opportunity to serve you again in the future.

Most sincerely,
Ghizlane Bounouar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 29, 2011

We needed to stay within close proximity to Columbia University, NYC. This hotel was recommended (among others) by Columbia Presbyterian hospital and offered special rates for patients/relatives. The hotel has a shuttle service door-to-door to hospital, which runs several times a day, EVERY day (even Fourth of July!). The hotel is modern, clean, spacious, quiet and in a convenient location, except for walking to town. But the shuttle will bring & pick up there too.
The only disappointment was their restaurant. Maybe because it was fairly new and they didn't have much experience with food/service.

Room Tip: Ask for a room on the upper floors (we were on the 6th).
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank LilliO_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbounouar, Manager at Crowne Plaza Hotel Englewood, responded to this review, August 3, 2011
Thank you for taking the time to complete your review and provide us with information in regards to your recent stay with us. On behalf of the hotel management and staff I wish to thank you for your kind comments.
We constantly strive to improve our services and it is always refreshing to receive positive comments from our guests. Undoubtedly, there is always room for improvement and we thank you for assisting us towards that goal.
Thank you from all of us here at the Crowne Plaza Englewood and we are looking forward for the opportunity to serve you again in the future.

Most sincerely,

Ghizlane Bounouar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
94 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 13, 2011

A group of us stayed here for the business trip. None of us liked this place.

It's not clean. The lobby, the bar, and the room all need the 360 degree make over. The carpet is old and dirty. the bath room is not clean. I wore my flip flop in the shower. At the breakfast buffet, I had to remove the first three plates from the buffet table because it is not clean.

The customer service is lousy. The front desk didn't offer any additional information when we checked in. The bartender tried to ignore the empty water classes. They serve you coffee or juice when you sit down for breakfast but they don't come back to refill until you call them.

The shuttle service is every worse. The shuttle is a main reason we picked here so no one needs to rent a car. But when the building was shutting down unexpected, our shuttle didn't show after we called 3 times. every time we were told it is on the way but the third time the shuttle was actually back to hotel without coming or calling us. Every other hotel's shuttle came twice or more.

Won't stay here again.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jjkittycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbounouar, Manager at Crowne Plaza Hotel Englewood, responded to this review, August 3, 2011
On behalf of the Hotel Management and Staff please accept my sincere apologies for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore we are sincerely concerned when we fall short of your expectations.
Your comments have been discussed amongst the entire Hotel Management team. I wish to thank you for taking the time to complete this review. I assure you that action steps will be taken in order to avoid similar situations in the future.
I thank you for your comments; you are a valued guest and we appreciate your patronage.

Most sincerely,
Ghizlane Bounouar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, Montana
1 review
Reviewed July 11, 2011

Its a great place to stay...I got to meet Fady not my cousin lol....weird. I recommend it.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Pharmrtossoun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbounouar, Manager at Crowne Plaza Hotel Englewood, responded to this review, August 3, 2011
Thank you for you kind comments and for taking the time to provide us with information in regards to your recent stay with us. It is always refreshing to receive positive comments from our guests.
Thank you from all of us here at the Crowne Plaza Englewood and we are looking forward for the opportunity to serve you again in the future.

Most sincerely,
Ghizlane Bounouar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 3, 2011

We had family to visit in the area as well as needed to travel into the city. The location is excellent although even with our GPS we got lost (but we get lost a lot). New Jersey exits are tricky. Excellent service, clean room with luxury towels and amenities and great water pressure in shower, comfortable bed, very fluffy pool towels and a very nice heated pool. We plan to be back.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank books2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbounouar, Manager at Crowne Plaza Hotel Englewood, responded to this review, August 3, 2011
Thank you for taking the time to complete your review and provide us with information in regards to your recent stay with us. On behalf of the hotel management and staff I wish to thank you for your kind comments.
Thank you from all of us here at the Crowne Plaza Englewood and we are looking forward for the opportunity to serve you again in the future.

Most sincerely,
Ghizlane Bounouar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 28, 2011

My stay was for 4 days. My room was very clean and nicely decorated. The staff was friendly and eager to help. I had two meals in the Blue City Grille, both were good. I was impressed with the hostess and the wait staff. I would stay there again on my next trip to Englewood. Good job!!

  • Stayed June 2011, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank yallgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbounouar, Manager at Crowne Plaza Hotel Englewood, responded to this review, June 30, 2011
Dear Guest,

Thank you for taking the time to share your recent experience with us. We were truly delighted that you were impressed with our Staff, and quality of Service.
Your recommendation of The Crowne Plaza Englewood is very important to us and we thank you for the vote of confidence. We look forward to welcoming you home soon and in the interim, remain at your service.

Sincerely,
Ghizlane Bounouar
Guest Services and Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Englewood

Property: Crowne Plaza Hotel Englewood
Address: 401 South Van Brunt St, Englewood, NJ 07631-4604
Phone Number:
Location: United States > New Jersey > Englewood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Englewood
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Englewood 3.5*
Number of rooms: 194
Official Description (provided by the hotel):
You ve just found Englewood s best kept secret! Located right off Route 4 and minutes from downtown Manhattan, the Crowne Plaza Englewood provides the perfect blend of comfort, convenience and service. Visit the many fine restaurants and shops of downtown Englewood. Take in a show at Bergen Performing Arts Center. Catch the game at Yankee Stadium, Citi Field or the Izod Center. Visiting New York City? New Jersey Transit bus transportation is only a few blocks away. Successful meetings start here! We are close to many corporations such as: Unilever, Samsung, LG Electronics, Staples, Cognizant and CareOne. Ready to relax after a big day? Settle into one of the spacious guest rooms at this first-class Englewood New Jersey hotel - with stylish furnishings and features that evoke the comforts of home. Unwind in our large heated swimming pool, or work out in our fully equipped exercise room. Planning a wedding or social event? Our on site catering staff is at your service, ready to create the perfect ambiance for every occasion. Experience unsurpassed elegance at this contemporary-style hotel in Northern New Jersey, where you'll find a variety of services. ... more   less 
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Also Known As:
Crowne Plaza Englewood
Englewood Crowne Plaza

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