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“Decent hotel- was what I expected from the price” 3 of 5 bubbles
Review of Crowne Plaza Newark Airport

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Crowne Plaza Newark Airport
Ranked #8 of 13 Hotels in Elizabeth
Palm Beach Gardens, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Decent hotel- was what I expected from the price”
3 of 5 bubbles Reviewed October 14, 2013

Wasn't up to other Crowne Plaza's levels that I have stayed at before, but for the price I think it was fair. I usually stay at the Renaisance at this airport, but this hotel was half the price so I decided to give it a try. My room was awesome, in great condition, and comfortable, but the rest of the hotel was lacking, especially the restaurant and the hotel shuttle service.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank KC P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Newark Airport, responded to this review, October 30, 2013
Dear KCP690,

Thank you very much for taking the time to share your comments online. I am happy that you found your room in great condition.

I am sorry we were not able to exceed or at least be at par with your expectation. I sincerely apologize for our shuttle service and restaurant services did not live up to your standards. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.

We appreciate your feedback as this is our best resource for improving guest services. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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430 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Marion, Indiana
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed October 2, 2013

This hotel is all about location. It is quite close to Newark Liberty Airport, and thus to whole metropolis transit system. The hotel bus runs to the terminal twice an hour, more or less. The physical location of the hotel is uninspiring. To get to a decent neighborhood for a walk, you have to cross nine lanes of traffic. Dinner in the hotel was adequate, and the service was alright, but certainly not a great value. The 'buffet' breakfast was so marginal that I just had a bowl of cereal, in the rather gloomy dining room. There is a twenty-four hour snack bar.
On the other hand, the rooms are quite nice, and have been recently renovated, although not what would be expected in a Crowne Plaza. It was clean and everything worked. They have Keurig coffee makers, which are great, but if you don't like their selection, you are sunk, and tea is right out of the question. The internet is adequate, however, I was logged off a couple of times, because, 'the maximum number of users was exceeded'. If you just want a room to sleep in for the night, this may be your hotel (although a bit expensive just for a bed), but I can't see any sort of longer stay being a positive experience.

  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Danganya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Newark Airport, responded to this review, October 21, 2013
Dear Danganya,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see that service you received prevented you from fully enjoying your stay at the hotel. We do take all reviews we receive very seriously and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed September 25, 2013

The hotel is located close to the Newark airport. Among the options in the area, this is one of the lower cost hotels. There is a shuttle every half hour from the hotel to the airport (P4 off of the airport shuttle). It is very easy to get from the hotel to the airport (P4) to the NJ Transit and Amtrak station. Then, from there, it is a short train ride to Penn Station in NYC. A few things about this hotel:

1. There is a pool
2. There is a small workout center with weights, universal equipment, and treadmills
3. There is NO complimentary breakfast
4. There are no good options for restaurants within walking distance although the hotel has a restaurant
5. Basic room has fridge

The room was very clean and comfortable.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Timoteyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamaica
Level Contributor
88 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed September 24, 2013

It was an over night stay before we moved to Double Tree Hilton, However it was not bad as the in hotel dinning was better than expected and the bar was good. However, the staff was bit less welcoming. Internet was complimentary which was a + point. Indoor pool and gym were good

Room Tip: Hotel pool area and gym is good. All rooms seems alike
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pariluna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Newark Airport, responded to this review, October 9, 2013
Dear pariluna,

Thank you for taking the time to leave feedback. I am happy to read that you found our internet service satisfactory. However, it is unfortunate to learn that you were disappointed with some aspects of hotel staff service. Rest assure your comments are valued and aid in the improvement of our services.

Thank you again for the review. We look forward to welcoming you back to the hotel in the near future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
79 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 bubbles Reviewed September 24, 2013 via mobile

Clean hotel, very kind staff.
The breakfast anyway is not that rich and also quite expensive for what you can get. I'm Italian, hence I'm demanding for the quality of food, and I had higher expectations from a Crowne Plaza hotel. Anyway, it was a good stay.
The very good and friendly assistance provided by the manager Ivonne was compensating all disadvantages.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pauliferus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Newark Airport, responded to this review, October 10, 2013
Dear Paulifero,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I'm glad to hear you found our staff agent to be very friendly. It encourages our team members to work even harder and consistently delight our guests. I apologize for any inconvenience your breakfast experience may have caused you. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction and I hope that you will consider us again on your next travel.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Placentia, CA
Level Contributor
363 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed September 18, 2013

There are closer airports but if you have to get a cab anyway, this hotel has a nice lobby, nice clean rooms, a restaurant and a coffee shop. What else do you need for an airport hotel? If you are fitness conscious, you have a gym and a pool too

Room Tip: I had a room on a high floor away from the elevator which is always my choice.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tzipster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
1 review
5 of 5 bubbles Reviewed September 14, 2013

My husband stays at this hotel during the week for business. We are from the Hartford, CT area. I have been down to see him 3 times in the last few months. I just want to thank the staff for their awesome customer service. The entire staff - front desk, maid service and especially the restaurant and bar, treats us like extended family!! All go above and beyond to make us feel at home and special. In addition, you would think the food at a hotel restaurant would be so-so but that is not the case. The chef and his staff make great meals and pay attention to details that you don't normally see. Thank you all.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Newark Airport

Property: Crowne Plaza Newark Airport
Address: 901 Spring Street, Elizabeth, NJ 07201
Phone Number:
Location: United States > New Jersey > Elizabeth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 13 Hotels in Elizabeth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Newark Airport 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
The Newly renovated Crowne Plaza Newark Airport Hotel offers 24-hour Free Shuttle Service to Newark Liberty International Airport every 30 minutes. Located just off I-95 in Elizabeth, NJ, the Crowne Plaza Newark Airport Hotel is the closest hotel to the terminals around the airport area. Visiting New York City? Take advantage of our courtesy shuttle to the airport where you can catch the airtrain that will drop you off at the airport train station, and you will be at NYC Penn Station within 20 minutes! It is also easy to visit The Prudential Center, home of the New Jersey Devils; Meadowlands Sports Complex, home of the NY Giants and NY Jets. We're close to Rutgers University, NJIT, UMDNJ, the Newark Museum and Jersey Gardens Mall.Business guests appreciate that our hotel in Elizabeth, NJ is close to major businesses. Port Newark - Elizabeth Marine Terminal is five miles, and our hotel is only five minutes from downtown Newark. The Liberty Cruise Port is only 15 minutes away. Our hotel is the 'Place to Meet' with facilities that are tailored to meet your needs. We feature one restaurants and lounge where you can meet with clients for a great meal. Other amenities include a 24-hour coffee shop; a professionally designed fitness center; indoor pool, and free high-speed Internet access. Book your stay at the Crowne Plaza Newark Airport hotel to discover a great hotel in Elizabeth, NJ. Daily Parking Fee $12. ... more   less 
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Also Known As:
Crowne Plaza Newark Airport Hotel Elizabeth
Crowne Plaza Elizabeth
Crowne Plaza Hotel Elizabeth
Sheraton Elizabeth
Four Points Elizabeth
Four Points Sheraton Newark Airport
Elizabeth Sheraton
Elizabeth Four Points

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