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“Refuge in the storm”

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Hilton Newark Airport
Ranked #5 of 13 Hotels in Elizabeth
Winston Salem, North Carolina
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Refuge in the storm”
5 of 5 bubbles Reviewed November 1, 2011

Very nice hotel for the same price as crummy motels. Room was nice. Bed and big fluffy pillows were wonderful! Gym is moderately sized, but has very nice equipment and is clean and bright. Big mirrors everywhere. Front desk staff was very accommodating with late checkouts, bed type changes and other needs during our unexpected stay during the surprise snowstorm. Restaurant has a nice breakfast buffet, but they didn't have bagels and it was quite expensive.
The Hilton made that 24 hours much more enjoyable!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelinandoutNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillDOSM, Director of Sales at Hilton Newark Airport, responded to this review, November 8, 2011
Thank you for taking time to let us know about your experience at the Hilton newark Airport. We are very happy we met, and in some cases exceeded your expectations. Given the weather conditions we do make that extra effort to provide good, timely service to those guests experiencing travel disruptions. Thank you agian and we hope to again be of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,605 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Holmdel NJ/Ft Myers FL
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed October 31, 2011

I have stayed at this Hilton at least a dozen times over the years and unfortunately I have seen the quality decline. Not terrible, however small details:
The door to the room does not close on its own...potential security issue.
The bathroom shows signs of mold at the grout lines.
The desk phone was not working .... at 11:30 at night I had no desire to call down and ask maintenance to fix/replace.

Overall not bad..but this time and at $249/night it was overpriced...if I did not have a 7am flight the next morning I would have stayed elsewhere.

Room Tip: Ask for a quiet room - farther from the elevators
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traildawgz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillDOSM, Director of Sales at Hilton Newark Airport, responded to this review, November 8, 2011
Thank you for letting us know your concerns. We apologize for for not meeting your expectations, especially as a loyal guest, and also for the problems you noted. We are very happy to let you know that in 2012 all guestrooms and corridors will have a complete renovation. Please let me know the next time you are planning to stay with us so we may assure you get to experience one of our new room products.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dru_travels_alot
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed October 29, 2011

The rooms in this Hilton were average. The bathroom was ok however was a little dirty around the edges. Overall, the lobby was nice, but the hotel could using a little updating in some areas. My room was literally right on the highway and right off a runway. Not great for sleep due to the noise and I was on the 9th floor.

I would probably try a different airport hotel next time around.

Being that this is an airport hotel, they need to work on the shuttle service they offer. I realize that it's free however I would have paid and taken a cab if I would have known I would have to wait 40 minutes for the shuttle to come pick me up at 11pm from Newark Airport.

I did order room service. They were friendly and prompt.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DES_travels_alot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
122 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed October 21, 2011

Not much to state here--average hotel--very reminiscent of 1980's. Was there a very short stay. The hotel shuttle to and from the airport was cumbersome, to say the least. I would get a taxi if I stay there again. Average airport hotel. Most importantly, nothing glaringly bad about this stay. I would return again.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillDOSM, Director of Sales at Hilton Newark Airport, responded to this review, November 8, 2011
Thank you for taking time to share your comments on your recent stay. We look forward to having you with us again as in 2012 we are coming out of the 80's in a big way. Over the course of the year we will completely remodel all guestrooms and cooridors and know we will become the best product in the Newark Airport market. Please know we are also upgrading our shuttle product to improve our efficiency and service levels
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Guaynabo, Puerto Rico
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed October 6, 2011

Very good hotel with great service and location...located accross the road from Newark Airport. Great prices as well for a Hilton property.
Property needs a facelift...Kind of old dated (90's decor), but at least has flat screen TVs at the rooms.

Room Tip: Unless you are a Gold or Platinum member, you have to pay for parking, breakfast, and internet acces...
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  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gs07jas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillDOSM, Director of Sales at Hilton Newark Airport, responded to this review, October 10, 2011
Thank you for taking time to provide your comments on your stay with us this past week. We are very happy the location and service were positive experiences and that we met your expectations. As regards your comments on our need for an updating on rooms we want you to know that in 2012 we will accomplish a full renovation of all guest accommodations and hallways. Hopefully you will have the opportunity to again stay with us to experience a brand new guest room experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Salvador
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 28, 2011

I've had three stays over the past year at the Hilton Newark Airport, the rooms are large and nicely furnished and room service was quick when I ordered. I made an early check in and they were able to accommodate me without delay.

Definitely going back

Room Tip: Always ask for a high floor near the elevator
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  • Stayed June 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gabriel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillDOSM, Director of Sales at Hilton Newark Airport, responded to this review, October 3, 2011
Thank you for the most positive comments and we are very happy we met your expectations and made it right for you! We look forward to having you with us again and providing the same, if not better experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
307 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed September 28, 2011

I enjoyed my overnight stay before an early flight out of EWR. The staff were very nice and accomodating, the room was very clean and comfortable and the bed was excellent! The buffett breakfast in the morning was excellent and service was great. Shuttle service good and I will stay there again.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edmundo_de_ABQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Newark Airport

Property: Hilton Newark Airport
Address: 1170 Spring St, Elizabeth, NJ 07201-2114
Phone Number:
Location: United States > New Jersey > Elizabeth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Elizabeth
#4 Business Hotel in Elizabeth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Newark Airport 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
With 24-hour shuttle service from and to Newark Liberty International Airport, this full service hotel offers comfortable guest rooms, a choice of food & beverage outlets as well as 24 hour room service. Our Precor Fitness Center and indoor heated pool are for hotel guests only. The hotel is conveniently located and a short train ride away to Newark and New York City, as well as Liberty State Park and NJ cruise piers. ... more   less 
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Also Known As:
Hilton Newark Airport Hotel Elizabeth
Newark Airport Hilton
Hilton Hotel Newark Airport
Newark Hilton

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