I knew my wife and I would be getting into Newark late on the 9th or early on the 10 of April. Notified front desk of same. I even called to let them know I would be arriving about 1:30 AM because of flight issues. Checked and was informed shuttle runs every 30 minutes at that time of night. After finally getting to Newark and over to the shuttle pick up I called via courtesy phone and was told driver would be notified. 1 Hour later called again and was told the same thing. (By this time every conceivable shuttle in Newark had driven by at least once if not twice) this time I asked exactly what time and was told 7 minutes and we would be picked up. Seven minutes later we were picked up in cold van (obviously hadn't been used in awhile). At that point I didn't care if I slept in a tent. Hotel looked nice and under other circumstance may have enjoyed the place...however; given the circumstance and effort I made to keep the hotel aware of my situation it was apparent they lacked customer concern and this was a highly disappointing event.
- Official Description (provided by the hotel):
- Defining style and sophistication among Elizabeth, NJ hotels, the Renaissance Newark Airport Hotel welcomes travelers with opulent accommodations, tons of luxury amenities and unparalleled service. ... more less
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- Also Known As:
- Elizabeth Renaissance