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“Run! Beds are full of bedbugs. Woke up in the morning covered with bites.”

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Renaissance Newark Airport Hotel
Ranked #4 of 13 Hotels in Elizabeth
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 24, 2008

Don't even bother reading the rest of the reviews about this hotel! Spare yourself the agony that I went through there.

To start, I was stuck in the elevator since it would not even get to the floor wherein the room was located. I had to press the alarm button and was advised to swipe my room key through this credit card-like little machine just to open the door.

The room I was placed in (I checked in past 1 a.m. after a very tedious, long trip) had wires hanging down the ceiling. If there had been a fire, I would have burned like a toast, as there was no safe way out.

Some of the other doors in the other rooms, on the same floor (3rd floor, which is under renovation), were left unlock and partially open. Anyone could be hiding there and you might just not wake up alive the next morning.

The carpet was stained, dusty and dirty. There were junk under the reclining chair. I even found a pair of used car rugs under the bed.

The hotel's reservation desk representative was notified by phone twice of my late arrival to ensure that a room would remain reserved. Instead, I ended up being in a room straight from hell.

At 1 a.m., I was simply too exhausted to look for another place in which to sleep. Although I woke up alive, I was covered with huge, multiple, raised, reddened and painful bedbug bites from head to toe. One of my eye became so red from the bites that I feared I was going to end up septic.

Now, I will have disgusting scars throughout my body that would remind me of this extremely horrendous experience.

And, guess what, management tried all their might not to take any responsibilty nor accountability whatsoever.

But, that did not last long. I demanded for what was right and did not get charged for my stay there. I could have chosen a more punitive recourse, but I just wanted so badly to get out of that nightmare.

Never, ever again will I stay in a hotel with the name Marriott attached to it!

Horrible, horrible, horrible!

Stay away from the Renaissance by Marriott! Stay away!!!

  • Stayed: August 2008
    • Value
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Thank SenHeart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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603 - 609 of 646 reviews

Reviewed July 17, 2008

We stayed 5 days here for a conference. Although our conference was only 2 days, we decided to extend our stay for a bit of a holiday & sightseeing. All in all, we had a very good experience. We found the staff very attentive and willing to go above & beyond to please. From our inquiry on reheating leftovers by the kitchen staff (a microwave was brought to our room) to having a package delivered to the hotel (brought personally to the room by the director of Security, Rick) - everyone was so helpful! The rooms are comfortable with little extras such as great bedding, plush robe, & the in-room fridge. The maid service was one of the best we have ever encountered (and I really notice this since I run a janitorial company). We found the internet charge a bit steep ($10.00 for 12 noon to 12 midnight time frame); but there is also a business center on the first floor with computers, although we could not connect our own laptap here. A car is recommended to get around as there is not much in walking distance. We would definitely stay here again if we had to come to this area.

  • Stayed: July 2008, traveled on business
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Thank optionsottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2008

I stayed in this hotel on May 17 until the 19th as a cheaper alternative to staying in downtown New York. The location is very convenient, as it is on the service road of US 1-9. The New Jersey Turnpike and Garden State Parkway are all within close proximity, and of course, the airport.

As you enter the driveway to the hotel, you have to pass a security guard, as the parking lot is gated 24 hours a day. The lobby is quite luxurious with beige granite everywhere. Reception staff is very polite and courteous, and even assisted us in making a reservation at a restaurant which only does "call ahead"!!!

The rooms are very clean and up to date, as they were recently renovated. The beds are out-of-this-world comfortable with pillow top matresses and down duvets....you are guaranteed to have a great night of sleep!!! There is also a great flat screen TV and a decent sized desk. When taking the elevator up to the room, you have to insert your room key before you are able to select your floor.

Overall, I highly recommend this hotel especially if you are considering a weekend of shopping in NY city. There is also a great mall nearby (Garden State Plaza) and an outlet mall (Jersey Gardens). Dining options are plentiful, providing that you have a car. The Cheesecake Factory is located at the Jersey Gardens mall, as well as several other restaurants.

*Most of the hotels in Elizabeth are situated near this hotel, namely the Hilton Newark Airport and the Hampton Inn (see my review), both of which are great options.

  • Stayed: May 2008, traveled with family
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1  Thank Y0ungtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2017
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Stayed: August 2017, traveled solo
Thank KLBquat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded August 30, 2017

Report response as inappropriate
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Reviewed July 6, 2017
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  • Stayed: June 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank marierr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2017 via mobile
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Stayed: October 2016, traveled solo
Thank dandelion_mt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monika V, Manager at Renaissance Newark Airport Hotel, responded to this reviewResponded June 6, 2017

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Reviewed May 3, 2017
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  • Stayed: April 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank 555-Claude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Newark Airport Hotel

Address: 1000 Spring St, Elizabeth, NJ 07201-2113 (Formerly Doubletree Hotel Newark Airport)
Phone Number:
Location: United States > New Jersey > Elizabeth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Elizabeth
#2 Romantic Hotel in Elizabeth
#2 Green Hotel in Elizabeth
Price Range: $122 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Newark Airport Hotel 4*
Number of rooms: 396
Official Description (provided by the hotel):
Defining style and sophistication among Elizabeth, NJ hotels, the Renaissance Newark Airport Hotel welcomes travelers with opulent accommodations, tons of luxury amenities and unparalleled service. ... more   less 
Reservation Options:
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Also Known As:
Elizabeth Renaissance

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