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“Lower Your Expectations” 2 of 5 bubbles
Review of Hilton Garden Inn Edison/Raritan Center

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Hilton Garden Inn Edison/Raritan Center
Ranked #1 of 15 Hotels in Edison
Certificate of Excellence
New York City, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Lower Your Expectations”
2 of 5 bubbles Reviewed September 24, 2013

Me and my husband booked ourselves and our bridal party here for our wedding weekend. All of our plans for this weekend were made through the Events Coordinator, Tiffany, who was extremely nice and helpful throughout the whole process. However, when we came to check in a day prior to our wedding, Tiffany was out for the weekend, and so were all of our plans. Overall, we were promised a lot of things that were simply not delivered. We came for an early check-in at 2pm (check in time is normally at 3pm) and were told that our room wasn't ready. This was something that had been arranged with Tiffany but of course there was no note in the computer and the person working the desk was clueless. We were told to come back in a half hour; the room wasn't ready. We were then told to wait another 15 minutes. Guess what? On and on this went until a quarter after 3pm. When we finally got to our room, I was shocked! This "bridal suite" turned out to be just a regular room with a whirlpool tub and a lovely obstructed view of the parking lot. What confirmed this for me was the fact that one of our friends was staying in a room identical to ours. Not much of a suite. To top it off, there was hair all over the floor in the bathroom, garbage still in the waste basket, and the noise level from the parking lot/highway was atrocious. We were told that our bridal party and guests would be booked on the same floor. Guess what? We were on floor 2, some people were on 4, and others on 5. This made it difficult for our photographer going back and forth but no one at the hotel seemed to care because that's what was available! I am a Hilton Honors member (why, I don't know) and we were told that I would be able to get points for all of the rooms we blocked. Guess what? Yeah. Bottom line: this was our wedding weekend and no one at the front desk even said "congratulations" to us. I won't get into the quality of the hotel itself because customer service is a big deal and this hotel has none.

Room Tip: Don't get a room at the very end of the hallway, low 200s; too LOUD.
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Lita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard S, General Manager at Hilton Garden Inn Edison/Raritan Center, responded to this review, September 26, 2013
Dear Lita T,

We are sorry we were not able to provide you with the quality of services you deserve and expected. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we will be reaching out to you directly to further discuss your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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547 reviews from our community

Traveler rating
    265
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    62
    27
    27
See reviews for
139
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
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English first
New Orleans, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed September 24, 2013

This Hilton Garden Inn provides a great value with terrific service for families and business travelers alike. The rooms are very spacious, parking is secure, and food delivery in the restaurant of good quality and value.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank III C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard S, General Manager at Hilton Garden Inn Edison/Raritan Center, responded to this review, September 26, 2013
Dear III C,

Thank you so much for the wonderful review. We are certainly happy that you enjoyed your stay with us.

We hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United States
1 review
5 of 5 bubbles Reviewed September 23, 2013

Staff was courteous, went out of their way to speak and welcome you. Food was great in the hotel dining room. Rooms were exceptionally clean and the area was perfect and safe. Security at all doors, and everything was a seamless transition from check in through check out. Will stay again when back in the area with the whole family. Very central to the NJtransit system to travel to New York for a day trip.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard S, General Manager at Hilton Garden Inn Edison/Raritan Center, responded to this review, September 25, 2013
Dear Jennifer C,

Thank you so much for your wonderful review! We are glad that you enjoyed your stay with us and hope that you will return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
3 of 5 bubbles Reviewed September 21, 2013

Location to highway and work location was okay. Room and bath area were clean. Hot water was available. Staff was knowledgeable, helpful and courteous. Price for room was within the cost of other hotels in area. Food menu was limited and did not include even one item for people with diabetes. No heat only AC.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard S, General Manager at Hilton Garden Inn Edison/Raritan Center, responded to this review, September 25, 2013
Dear Edward G,

Thank you for your review and feedback. We always appreciate it when guests take the time to help us improve our service and facilites.

I have passed your comments along to my maintenance staff regarding the issue with your heat. Rest assured we will correct the problem. Thank you for bringing this to my attention.

We hope that when you are in the area again, you will be staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, United States
2 reviews
4 of 5 bubbles Reviewed September 13, 2013

Person serving room service needs to listen better and not speak over the guest. Person serving breakfast downstairs is great! Rooms need small upgrades like the thru-the-wall PTAC's are getting old and are noisy. Carpeting in hallways and rooms are nearing their life expectancy.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard S, General Manager at Hilton Garden Inn Edison/Raritan Center, responded to this review, September 25, 2013
Dear Jim R,

Thank you for your review. Feedback such as yours helps us to improve service. We will be undergoing a full renovation in a few months. The items you mentioned will most certainly be taken care of.

I hope that you will be able to visit us again once we have made all of our upgrades.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 10, 2013

A bunch of family members stayed there for my niece's engagement party. It's a pretty decent hotel in a central location (easy to get on Highway 1, I95 from there). The folks at the reception are pretty friendly and the breakfast was surprisingly good. I would recommend paying for the breakfast, the chef made omelets were pretty good. We had a room facing the parking lot away from the highway. One of the rooms was handicap accessible - not recommended unless you really need it because the sink is super small and all the water comes out of the shower area...
They messed up the reservation for one of our rooms but we had a fairly complicated situation with multiple rooms. The lobby is a nice place to hang out with a TV and bunch of nice sofa's. All in all, a good choice for that party of New Jersey.

Room Tip: I think facing the parking lot is quieter. The doors close pretty loudly and woke me up a few times...
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  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sid_brooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard S, General Manager at Hilton Garden Inn Edison/Raritan Center, responded to this review, September 25, 2013
Dear sid_brooklyn,

Thank you so much for the review. We are glad that you enjoyed your stay with us and hope to see you back here soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

My stay here was nothing more than excellent. Not only was the room a pleasure to stay in, the staff were extremely helpful. The lobby staff helped us organise transport for my next's day travel to Washington D.C and guided us towards the computers for us to do some research. They even book a taxi for us without any questions. Very helpful.

Room Tip: Do not be scared to ask. The staff here are very helpful.
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  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stanley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard S, General Manager at Hilton Garden Inn Edison/Raritan Center, responded to this review, September 25, 2013
Dear Stanley H,

Thank you for the wonderful review. We are glad that we were able to assist you during your visit to the area.

We hope to see you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Edison/Raritan Center

Property: Hilton Garden Inn Edison/Raritan Center
Address: 50 Raritan Center Pkwy, Edison, NJ 08837-3605
Phone Number:
Location: United States > New Jersey > Edison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Edison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Edison/Raritan Center 3*
Number of rooms: 135
Official Description (provided by the hotel):
Consider the newly renovated Hilton Garden Inn Edison/Raritan Center, offering a great standard of comfort and convenience among hotels in Edison, NJ. Located just half a mile from the New Jersey Convention and Exhibition Center, our Edison-Raritan hotel offers easy access to downtown Newark, Newark International Airport (EWR) and many local corporations. This award-winning Edison, New Jersey hotel in Raritan Center is only 20 minutes away from Manhattan and provides sophisticated accommodations, friendly service and a relaxed and inviting atmosphere. ... more   less 
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Also Known As:
Hilton Garden Inn Edison/Raritan Hotel Edison
Hilton Edison
Edison Hilton Garden Inn

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