Me and my husband booked ourselves and our bridal party here for our wedding weekend. All of our plans for this weekend were made through the Events Coordinator, Tiffany, who was extremely nice and helpful throughout the whole process. However, when we came to check in a day prior to our wedding, Tiffany was out for the weekend, and so were all of our plans. Overall, we were promised a lot of things that were simply not delivered. We came for an early check-in at 2pm (check in time is normally at 3pm) and were told that our room wasn't ready. This was something that had been arranged with Tiffany but of course there was no note in the computer and the person working the desk was clueless. We were told to come back in a half hour; the room wasn't ready. We were then told to wait another 15 minutes. Guess what? On and on this went until a quarter after 3pm. When we finally got to our room, I was shocked! This "bridal suite" turned out to be just a regular room with a whirlpool tub and a lovely obstructed view of the parking lot. What confirmed this for me was the fact that one of our friends was staying in a room identical to ours. Not much of a suite. To top it off, there was hair all over the floor in the bathroom, garbage still in the waste basket, and the noise level from the parking lot/highway was atrocious. We were told that our bridal party and guests would be booked on the same floor. Guess what? We were on floor 2, some people were on 4, and others on 5. This made it difficult for our photographer going back and forth but no one at the hotel seemed to care because that's what was available! I am a Hilton Honors member (why, I don't know) and we were told that I would be able to get points for all of the rooms we blocked. Guess what? Yeah. Bottom line: this was our wedding weekend and no one at the front desk even said "congratulations" to us. I won't get into the quality of the hotel itself because customer service is a big deal and this hotel has none.
- Official Description (provided by the hotel):
- Consider the newly renovated Hilton Garden Inn Edison/Raritan Center, offering a great standard of comfort and convenience among hotels in Edison, NJ. Located just half a mile from the New Jersey Convention and Exhibition Center, our Edison-Raritan hotel offers easy access to downtown Newark, Newark International Airport (EWR) and many local corporations. This award-winning Edison, New Jersey hotel in Raritan Center is only 20 minutes away from Manhattan and provides sophisticated accommodations, friendly service and a relaxed and inviting atmosphere. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Edison/Raritan Hotel Edison
- Hilton Edison
- Edison Hilton Garden Inn