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“Stingy with the towels and pillows!”

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Sheraton Edison Hotel Raritan Center
Ranked #5 of 15 Hotels in Edison
GreenLeadersBronze level
KUTZTOWN
Level Contributor
147 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Stingy with the towels and pillows!”
Reviewed March 23, 2014 via mobile

We came for a 2 night stay and were disappointed that we asked twice for extra towels (you get 2) and extra pillows. They never came!! Pillows were flat with no stuffing. Room uncomfortably warm.., we called about that too. After 2 requests we gave up!

Stayed March 2014, traveled as a couple
Helpful?
Thank rsakita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, March 25, 2014
Thank you very much for your response. On behalf of the Sheraton Edison Hotel I would like to apologize for the lack of follow up from our team on delivering apon your request. I have addressed your comment with our management team to ensure that their is consistency in all request that are made, although this is an isolated experience it is one that we do not take lightly. I would like an opportunity to make it up to you and do request you call me directly at the hotel so we can ensure you recieve the proper treatment that you are accustom to. Once again our sincere apology. We look forward to your call and return. Warm Regards, Tony L. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
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English first
Staten Island, New York
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 21, 2014

Clean and well kept property. Easy check in and friendly staff. Room was nice and clean. We enjoyed the pool area very much. The bar service was good too. There is Harold's restaurant right by there do not miss it if you like deli meat and huge portions.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BMWnRVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, March 24, 2014
Thank you very much for your response. We are happy to hear that you had a good stay with us and that you found the hotel clean and well kept. Our team takes great pride to ensure that our facility is well kept at all times. I am also happy to hear that our team was friendly and engaging during your stay and that we took good care of you at the bar. We look forward to another opportunity to serve you again in the near future. Warm Regards, Tony L. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 20, 2014 via mobile

Super service from superb staff. Sheraton is lucky to have Maggie and Nadia as their face of the Sheraton brand. I have visited this Sheraton branch several times a year and look forward to my stay as I totally enjoy the service. Food and drinks are a plus.

Stayed March 2014, traveled on business
Helpful?
Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, April 14, 2014
Thank you very much for your response we are happy to hear that your stay was an enjoyable one and it seems that we exceeded your expectations. We thank you for taking the time to share your priase about our hotel and will share with the team your comments. Thank you for choosing us and we look forward to seeing you again in the near future. Warm Regards, Tony L. General Manager
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Bryan, Texas
Level Contributor
212 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 20, 2014 via mobile

The people nake the place. Maggie natia. These two make the special for the regular traveler
The staff keeps me coming back. They care Natia try's hard to see that you feel at home. Customer service is z great thing at this hotel

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, March 22, 2014
Thank you very much for your nice response regarding our team at the Sheraton Edison Hotel . It is always great news to hear about our valued assoiciates. The lounge and restaurant team of Nadia and Maggie always seem to WOW our guest and perform great customer service. We thank you for your business and look forward to the opporutnity to serve you again in the near future. Warm Regards, Tony L. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
1 review
Reviewed March 20, 2014 via mobile

I stayed at the Sheraton on business recently. Rooms were very clean and the venue for business meeting was very accommodating. At the end of the day we had a few drinks and laughs at the hotel bar with a lady named Maggie who we called "mom" by the end of the evening. She was accompanied by a very well spoken young lady named Nadia from the Ukraine. We were well taken care of and hope they are there on our next visit!
.

Stayed March 2014, traveled on business
Helpful?
Thank Susansielski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, March 22, 2014
Thank you very much for your response and for using the Sheraton Edison Hotel. We are happy to hear that you found the hotel clean and in excellent condition. Our team at the hotel always strives to provde a quality product that always exceeds the guest expectations. We also noticed you took advantage of our Food and Beverage and were taken care of like family. We have many repeat customers that come to our facility for those reasons and are happy to hear you were treated right. Thank you for your response and we look forward to seeing you again in the near future. Warm Regards, Tony L. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 14, 2014 via mobile

Nadia and Maggie are awesome!!
The are so great, very respectful. Vey accommodating . The nicest people you will ever meet! Drinks are very tasty!! Love coming here to unwind from a hard day at work! Come and join and awesome happy hour Friday with Maggie !!

Stayed February 2014, traveled on business
Helpful?
Thank Paula L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, March 17, 2014
Thank you very much for your such a nice positive response during your stay with us. We are happy to hear that you enjoyed your lounge experience and that Nadia and Maggie provided excellent service. We thank you for staying with us and appreciate the time you have taken to identify a couple of our great associates. We look forward to seeing you again in the near future.
Warm Regards, Tony L. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 12, 2014

This was our 4th stay at this Sheraton. When using Priceline's Bidding method for this Edison NJ area be sure to only select 3-1/2 star category, not lower, as a nearby 3-star hotel has many terrible reviews.

Despite our very low Priceline rate our room location/bed preference was honored (we call ahead) and we upgraded to the 11th floor with 12th floor SPG lounge access with free evening food & breakfast items for only $10 more. Well worth it! Free parking. Nice warm indoor pool water & sauna. In-room Wi-Fi is extra, but free in the lobby business center. At this higher floor my travel router also got a free (weaker but adequate) Wi-Fi signal from another nearby building.

Room Tip: Always call the front desk a day or more ahead giving them your room/bed preference. We ask for a qu...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank askjens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Sheraton Edison Hotel Raritan Center, responded to this review, March 17, 2014
Thank you very much for your response, we are very happy that you enjoyed your stay with us. It is good to see that you took advantage of our club upgrade and enjoyed the amenities in our club lounge our chef always take special pride in providing an enjoyable experience by way of his culinary talent. Your are correct our pool is a nice alternative to this cold weather and the temperature as you mentioned is just right for a quick getaway. We look forward to seeing you again , thank you very much for choosing our hotel. Warm Regards, Tony L. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Edison Hotel Raritan Center

Property: Sheraton Edison Hotel Raritan Center
Address: 125 Raritan Center Pkwy, Edison, NJ 08837-3614
Location: United States > New Jersey > Edison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Edison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Edison Hotel Raritan Center 3.5*
Number of rooms: 276
Official Description (provided by the hotel):
Sheraton Edison Hotel Raritan Center is in the heart of Raritan Center, a business traveler's dream. We are steps away from the New Jersey Convention Center and the great things NJ has to offer. ... more   less 
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Also Known As:
Sheraton Edison Hotel Raritan Edison
Edison Sheraton

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