We have stayed at this hotel numerous times. The front desk staff is outstanding-- very warm and welcoming. They always recognize my SPG Gold status with perks and I do appreciate this. The rooms are always clean and comfortable with nice amenities. But we are very frustrated by the restaurant. Let me start by saying that once you get the food you ordered, it will be well prepared and very tasty. In this most recent visit the problem was clearly with our server. She was nice and polite, but apparently not well trained. I order my fillet mignon medium rare and she put the order in as medium well. Fortunately (and to his/her credit) the chef questioned this and asked if he could butterfly the meat. At this point my order was corrected. My wife was not so lucky. Her NY strip came out medium well even though she ordered it medium rare. The kitchen had to redo the order so I ate my fillet while she waited for her steak. As I said, once the proper order came the food was delicious. A supervisor did come and apologize for the mixup and gave my wife a complimentary dessert. For some reason making up the check was a major challenge. I had given the server a gift certificate for part of the amount and a credit card for the rest. The gift certificate didn't get credited and I had to send the check back for correction. Apparently, this overwhelmed the system and necessitated the involvement of the supervisor and the front desk. My final bill had no fewer than seven debits and credits for the same meal!
I'll still go back to this hotel. I may think twice about the restaurant but being that the food is good, I'll just start out with a few drinks and lots of patience!!
- Official Description (provided by the hotel):
- Sheraton Edison Hotel Raritan Center is in the heart of Raritan Center, a business traveler's dream. We are steps away from the New Jersey Convention Center and the great things NJ has to offer. ... more less
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- Also Known As:
- Sheraton Edison Hotel Raritan Edison
- Edison Sheraton