I sent this to the Red Roof Manager who replied with a canned response saying how sorry he was and that they strive to please - yada, yada.
"We came from south Florida to Metuchen to bury my youngest child, then encounter an accommodation issue that doesn't warrant enough concern for you to write a personal note, so you a employ a canned response. Are you really that busy?
The only (reasonable) expectation we had was that #159 would be free of the stench of pet urine which permeated the room, including the mattress, which, by the way, I hope has been removed by now. It would have been the decent thing to do to forewarn us, but I guess that would exceed our expectations.
I have been in the hospitality business and I recognize the futility in writing this, but at least I've made two professionally operated organizations aware of how you take care of business, and how you respond to a customer's complaint."
Lee Ben Clarke
- Official Description (provided by the hotel):
- All of our rooms feature wireless internet, complimentary local and long distance calls and faxes, lobby coffee, upgraded HBO channels. Our coffee bar is in our lobby and available 24/7 along with complimentary USA Today during the week. Our Superior King rooms include Microwave, fridge, in room coffee brewer and a large work area. Children under 18 are free. ... more less
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- Also Known As:
- Red Roof Inn Edison Hotel Edison
- Edison Red Roof Inn