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“Aging Property but still offers value”

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Crowne Plaza Edison
Ranked #6 of 15 Hotels in Edison
New Jersey
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Aging Property but still offers value”
3 of 5 bubbles Reviewed September 28, 2013

Stayed for a couple of different one-nighters recently. The good: both times, I found the price here to be better than similar properties in the area. That made the extra few dollars to stay on the executive floor worth it. The perks on the top floor are a fridge / micro / wet bar in room and a concierge lounge that is pretty spacious and a nice place to do some early morning work. Rooms have more space than you'd expect. The location is a mixed bag. I like it because I'm very familiar with the local area and the location allows you to get all over the area on secondary routes which can help in high traffic times. If you don't know the area, there are properties of same class that are more convenient to the major routes. Parking is plentiful and convenient. On site bar / restaurant is better than it looks. The downsides: the heating / cooling units are old and loud and the plumbing needs some updating as well. The elevators are so bad they're better for laughs than lifts, but even staying on the top floor (5th) the stairs are an easy walk for any trip when you aren't carrying luggage. If you're not a light sleeper, troubled by some old pipes, or daunted by using stairs, you can get a good value here.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank njkvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this review, September 30, 2013
Appreciate the very detailed review of our property!

We do still have some older heating/cooling units in our guest rooms, which we have on the plans to replace. The hotel is currently undergoing a deep cleaning/maintenance project on every single guest rooms which should address a couple of the plumbing issues. I am sorry you were inconvenienced by our elevators. They are at working order and we expect our new elevator service company to keep them going.

Thank you again and hope to see you return.

Jonathan Lin
General Manager
jlin@menlohotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
West Chester, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 18, 2013

Recently stayed at the Crowne Plaza, it was nice. The front desk let us check in early, which was great because we were there for an event that we needed to be ready for. They also gave us cookies upon arrival, we thought that was a nice touch because we were starving! The lobby has definitely been updated. It is glitzy, full of marble floors and nice lights. Rooms were average. The hotel must have some issues with underage drinking and partying, we had to sign a form stating we would not throw any parties in our room, and that we were of age. I guess it is the area.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbi106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this review, September 19, 2013
Hello Debbi,

We just recently updated our entire hotel's lighting to energy efficient light bulbs, and are very happy with the positive aesthetic feedback! Thank you for inquiring about our no party policy. The reason we have the policy is due to the high amount of corporate business travelers in our hotel, whose top priority is to be able to get a good night's sleep. At Crowne Plaza Edison we take our guest's sleep quality as a top priority.

Thank you for your review.

Jonathan Lin
jlin@menlohotels.com
General Manager
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Staten Island, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 8, 2013

Great place to visit and to stay at. The front desk personnel top-of-the-line in helping the customer out! They have a nice restaurant in the lobby with a pretty good buffet breakfast in the morning. Great room and bed. Very nice place. Will return.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank exferryguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this review, September 9, 2013
Thank you very much for giving us full marks in every category! The acknowledgement means a lot to the team. We look forward to your return.

Jonathan Lin
General Manager
jlin@menlohotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

We stayed here for a night, the hotel itself looks pretty old but the room was big, spacious and clean. Nothing out of ordinary, everything You could expect from a hotel but definelty not a upscale one. I got this hotel for a deal, hence for the price, it was worth the stay. They do have free breakfast in the attached hotel if You booked tickets through them which was good too. If You are planning to visit NYC, its a good 20-30 min drive with no traffic from this hotel.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saju84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this review, September 5, 2013
Hello Saju,

Good to hear the hotel stay was worth the money and convenient for NYC travel. It is unfortunate you find the hotel looking old (I'd rather use the word "classy")! We just updated our bedding linens, bathroom towels, and bathroom amenities this year, and will soon be looking into other items as well.

Thank you for your review and hope to see you return soon.

Jonathan Lin
jlin@menlohotels.com
General Manager
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Scranton, Pennsylvania
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 15, 2013

Booked this hotel for two rooms less than 12 hours before we checked in. We used an online 'bidding' service to book it and got a GREAT deal. I am sometimes hesitant to use online discount booking services because I have found that many hotels treat you as second rate. When they see you used one of these sites, they aren't willing to help you out in any way. At least one hotel was downright RUDE. Anyway, the Crowne Plaza was wonderful. When we checked in (very, very late) they changed our rooms from one bed kings (which we automatically received due to the online service) to two bed doubles without hesitation. The front desk clerk was very polite and friendly as were the housekeeping staff members. The hotel itself is very, very nice - it has a large main lobby with a fountain in the center. There is a restaurant (which we did not visit), and they offer free breakfast to those who book through them and pay full price. We did not get breakfast which was no big deal to us. There is a diner directly across the street which was tasty. The room was very large - larger than I expected - with two double beds (they aren't queens, just doubles so it was a little cramped sleeping two in a bed), a chair and ottoman, a desk, flat screen TV, a safe, and a roomy closet. The bathroom was average sized. Overall the room and bathroom were very clean. Bed was comfortable, albeit a bit small. Air conditioner unit worked well. And the complimetary toiletries they give you are great - even a relaxation kit near the bed with lotion for tired legs and feet and a soothing mist to use before you go to sleep.

Overall, especially for the price we paid, this was a fine stay. I would def. stay again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this review, August 16, 2013
Always great to hear guests enjoying their experience with us!

It is indeed our philosophy here to treat every single of our guests with full attention and respect. We appreciate you explaining that there are advantages (such as the deluxe hot breakfast buffet that includes a manned omelette station on weekdays) to booking directly through our hotel, at very competitive pricing to the discount channels.

We hope the next time you return you could try out our restaurant as we are very proud of the product. Sorry to hear you did not have as great an experience at a few of your other hotel stays, but look forward to your return!

Jonathan Lin
General Manager
jlin@menlohotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 28, 2013

I have stayed here a number of times over the years as it is convenient for the major highways and also close to rail transportation to NYC. The hotel seems to be well run and managed, the staff are efficient, the rooms large and well furnished and always spotlessly clean. What else can you ask for?

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this review, July 30, 2013
Thank you John for the encouraging review.

Indeed, we are less than 1 mile from major highways and we provide complimentary shuttle service to the Edison Train Station, which is only 1.5 miles away. Happy to hear that your stays here were satisfying, we will continue improving to earn that one additional point in service.

Jonathan Lin
General Manager
jlin@menlohotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 16, 2013

We stayed at Edison, NJ for a business trip and found the hotel to be perfect for business travelers on medium budget. The rooms are compact but have all that's needed for basic stay. Service was decent and the breakfast was good.. The bar in the ground floor has good collection of beers and have good quality vegetarian food as well.. All in all a good experience..

Room Tip: Vegetarian food options are available..
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Punit24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this review, July 17, 2013
Greetings Punit,

thank you for your review of the Crowne Plaza Edison. We are proud to be one of the very few suburban hotels that offer a manned omelette station Tuesday-Friday mornings. Our chef has also studied internationally and masters a wide variety of cuisines.

We are happy you enjoyed your stay here, hope to see you again!

Jonathan Lin
General Manager
jlin@menlohotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Edison

Property: Crowne Plaza Edison
Address: 2055 Lincoln Hwy, Edison, NJ 08817
Phone Number:
Location: United States > New Jersey > Edison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Edison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Edison 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Settle into the sensible and elegant Crowne Plaza Hotel Edison. Whether you're a business or leisure traveler, you will enjoy the combination of practicality and aesthetic appeal. Our beautiful hotel features 169 spacious guestrooms and suites with contemporary amenities such as wireless high-speed Internet access, a 24-hour business center, a fitness center open 24/7 and local shuttle service within 3 miles, based upon availability. You won't have to go far to grab a bite to eat. Local favorite Christie's Steakhouse Restaurant is onsite, serving breakfast, lunch, and dinner. You can also grab lunch, dinner, and your favorite drink at Christie's Lounge. Whether you're holding a business retreat, board meeting, or training seminar, your comfort and success are paramount. Take advantage of our facilities, which boast 12,000 square feet of flexible meeting and banquet space fit to accommodate 200 people for socials and 300 for conferences. Whatever your needs, Crowne Plaza is where your success starts. ... more   less 
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