I stayed in the Presidential Suite on the night before and after my wedding. When I tried to check in, I was told there was no credit card on file for the suite although I had arranged this many months prior with the sales rep, Eva. Apparently, she was on vacation and they had no paperwork on file to verify. Obviously, someone didn't do their job. On the day of my wedding, I rec'd a call from Maria at the front desk saying that they would "shut everything off" if they didn't get a credit card to charge. I had to run down and try to diffuse the situation. This kind of customer service is reprehensible. On top of that, the room itself was disappointing since the water from the shower head was shooting up into the ceiling, the shower floor was moldy and the toilet didn't work properly. Enough said.
- Official Description (provided by the hotel):
- Settle into the sensible and elegant Crowne Plaza Hotel Edison. Whether you're a business or leisure traveler, you will enjoy the combination of practicality and aesthetic appeal. Our beautiful hotel features 169 spacious guestrooms and suites with contemporary amenities such as wireless high-speed Internet access, a 24-hour business center, a fitness center open 24/7 and local shuttle service within 3 miles, based upon availability. You won't have to go far to grab a bite to eat. Local favorite Christie's Steakhouse Restaurant is onsite, serving breakfast, lunch, and dinner. You can also grab lunch, dinner, and your favorite drink at Christie's Lounge. Whether you're holding a business retreat, board meeting, or training seminar, your comfort and success are paramount. Take advantage of our facilities, which boast 12,000 square feet of flexible meeting and banquet space fit to accommodate 200 people for socials and 300 for conferences. Whatever your needs, Crowne Plaza is where your success starts. ... more less
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