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“Nice hotel...poor communication with housekeeping”

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Crowne Plaza Edison
Ranked #4 of 15 Hotels in Edison
Reviewed April 11, 2013

We stayed at this hotel April 3-6,2013 for a billiards expo that was at the convention center. When we arrived the front desk staff was very friendly, and the room was very spacious, neat and clean. We had no problem with housekeeping until the last day. We had to be at the convention center for 9 am so we planned on returning to check out by noon. We got back to the hotel to retrieve our luggage at 11:40. Just enough time to grab our things and get back to the tournament. When we got to our room, the laundry and trash were in the hall outside of the door, where there was clearly a DO NOT DISTURB sign on the door. To make matters worse, our room key did not work. I had to go to the front desk, and they couldn't understand why the key did not work. They re-isued me a key. When I got up to the room all of our things were moved off of the bed and restroom. There were three of us in the room, and now all of our belongings were grouped together! When we tried asking the maid what time check out was and why our things were touched she could only reply 3 oclock. We said check out is noon, and there was a do not disturb sign on the door. She repeated 3 oclock. Needless to say what should have taken us fifteen minutes to pack, turned into an hour. We ended up missing a very important match at the tournament. I just think housekeeping should know what a "do not disturb" sign means if they are working there! Imagine if we were in the room and they decided to enter....

  • Stayed: April 2013, traveled with friends
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Thank purple8ball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this reviewResponded April 16, 2013

Thank you for your compliments on the hotel. We are extremely sorry about the housekeeping incident and will investigate the matter and provide appropriate reinforcement to the housekeeping team. We appreciate you bringing the issue to our attention and hope that we will have the chance to serve you again.

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146 - 152 of 207 reviews

Reviewed April 8, 2013

My husband and I spent one night at Crowne Plaza Edison recently because of a 6-hour mechanical delay on a flight from Zurich to Newark. We missed every opportunity for our next flight to Atlanta. The airline company gave us a voucher for Crowne Plaza Edison, and we were quite pleased with our unplanned stay here. The room was on the 5th floor where it was very quiet. The workers all treated us well. We used our food vouchers for a late dinner and an early breakfast before catching the shuttle back to the airport. All of the food was tasty. The restaurant staff were very pleasant. I guess that I was expecting a hotel voucher to provide us with a mediocre hotel, but this one was beyond my expectations.

Stayed: April 2013, traveled as a couple
Thank Frugal-Teacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this reviewResponded April 10, 2013

Happy to hear that we were able to exceed your expectations in what must have been an exhausting trip from the flight delays. We are very proud of our food quality as our kitchen staff, and I am sure they would appreciate the compliment.

Thank you for your kind words and hope we will have a chance to serve you again.

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Reviewed April 8, 2013

Clean room, friendly staff, so so breakfast, annoying heater/air conditioner. I have been going to this hotel for 9 years and I have yet to stay there without the keys demagnetizing (when I forget to put a spare in my wallet) and stop working requiring a trip down for new keys.

Room Tip: Get on the 5th floor if you can
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  • Stayed: April 2013, traveled on business
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1  Thank Arkybob75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this reviewResponded April 10, 2013

Thank you for choosing Crowne Plaza Edison the last 9 years and letting us hear your concerns. We are working on acquiring quotes for our heater/air-conditioning units to begin the replacement process.

Again, thank you for the feedback.

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Reviewed March 15, 2013

Stayed here on business for a seminar. Front desk staff were friendly and efficient. Room was clean, spacious and housekeeping did a great job. Restaurant had a limited menu and was pricey...food was good, service excellent. Our seminar was well attended to and any request we had was taken care of quickly. Very nice hotel...would definitely stay here again!

  • Stayed: March 2013, traveled on business
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Thank qualityman64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this reviewResponded March 22, 2013

Thank you for taking the time to give us feedback on the hotel. We are glad you enjoyed various aspects of your stay and we hope our new restaurant menu will offer you a wider selection on your next trip back!

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Reviewed March 13, 2013

Stayed here on a recent business trip. Crowne Plaza has upgraded their shampoo and conditioner to some really fantastic stuff. Awesome head this morning.

Hotel was in a convenient location and rooms were clean. There is a nice older lady in the concierge room on the executive floor and she was overjoyed at the quality of her vegetables for the evening reception. You really don't find people these days that are so overjoyed at the quality of their vegetables so this was a great surprise also. And she was right - the peppers and carrots for dipping were very fresh. She was the kind of employee all hotels need.

  • Stayed: March 2013, traveled on business
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Thank 726michaelm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this reviewResponded March 22, 2013

Greetings Michael,

We are happy to hear that our new shampoo and conditioner are to your liking! Thank you for your compliment on Anne at the concierge lounge. She has been a valued employee at our hotel and I will make sure to pass on your compliment.

Thank you for your review.

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Reviewed March 6, 2013

I stayed in this hotel on a business trip and was very pleased with the friendliness of the staff, the clean and spacious room, and even the fitness center, which was small as in most hotels but very clean and with adequate equipment. including a nice selection of free weights. The only thing that was very annoying was that the heater fan in the room was so loud it was difficult to sleep. When I turned the fan off, the room quickly plunged in temperature to 57 degrees, so I had to keep the fan on, but even at a low setting it was extremely loud.

Room Tip: Not sure if there are other rooms that have quieter heating units!
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  • Stayed: March 2013, traveled on business
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Thank Marlene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this reviewResponded March 11, 2013

Thank you for your compliments on the hotel Marlene. We have now put our heater units on a strict monthly maintenance program where every PTAC unit would be cleaned/maintained monthly to minimize noise level. We will start replacing the oldest units as well.

Again, thank you, and looking forward to serving you again.

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Reviewed February 22, 2013

Great staff, relaxing atmosphere. Over priced on resturant food. The staff went way beyond while we stayed there during Hurricane Sandy. I would stay there again if I was ever up in that area. Over all rating would be a 4.

  • Stayed: October 2012, traveled on business
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2  Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan L, General Manager at Crowne Plaza Edison, responded to this reviewResponded March 11, 2013

We are glad to be able to house you during Superstorm Sandy. We are about to release a new restaurant menu this weekend to offer a bigger variety of choices for our valued guests. We would be delighted to have you return for another stay when the opportunity arise.

Thank you.

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Additional Information about Crowne Plaza Edison

Address: 2055 Lincoln Hwy, Edison, NJ 08817-3334
Phone Number:
Location: United States > New Jersey > Edison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 15 Hotels in Edison
Price Range: $96 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Edison 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Settle into the sensible and elegant Crowne Plaza Hotel Edison. Whether you're a business or leisure traveler, you will enjoy the combination of practicality and aesthetic appeal. Our beautiful hotel features 169 spacious guestrooms and suites with contemporary amenities such as wireless high-speed Internet access, a 24-hour business center, a fitness center open 24/7 and local shuttle service within 3 miles, based upon availability. You won't have to go far to grab a bite to eat. Local favorite Christie's Steakhouse Restaurant is onsite, serving breakfast, lunch, and dinner. You can also grab lunch, dinner, and your favorite drink at Christie's Lounge. Whether you're holding a business retreat, board meeting, or training seminar, your comfort and success are paramount. Take advantage of our facilities, which boast 12,000 square feet of flexible meeting and banquet space fit to accommodate 200 people for socials and 300 for conferences. Whatever your needs, Crowne Plaza is where your success starts. ... more   less 
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