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“Alright for The Price But Could Use Some Updates”
Review of Comfort Inn

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Comfort Inn
Ranked #3 of 3 Hotels in Edgewater
Hyannis, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Alright for The Price But Could Use Some Updates”
Reviewed January 2, 2014

This hotel is a great budget option if you'd like to some money while traveling to the n.y.c. area but it could use some improvements. Management and hotel desk employees were nice enough and gave us directions to get around the area. We felt that the grounds over all could use some improvement. The landscaping and parking lot are a bit dumpy looking and are surrounded by abandoned buildings and an abandoned boat. Very strange and kind of sketchy. Also a couple of suggestions for management. Don't rent out the room next to the housekeeping units because it's way too noisy. We heard the washers and dryers all night long and the plumping made a squeaking noise that woke us up at 5 A.M.!!! The noise was unrelenting and we could not get back to sleep. Also The house keeping staff are also not the most respectful. You can hear them talking loudly, playing music and slamming doors all morning long. The hotel also has a problem with stray cats hanging around the premises. We saw a couple of them run into a hole that went under the building!! Gross.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank kkmott87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHANTI S, Manager at Comfort Inn, responded to this review, January 6, 2014
Hello,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

SHANTI SANTIAGO
GM
COMFORT INN
201-943-3131
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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133 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Dallas, Texas
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 27, 2013

While visiting family in the New York New Jersey area, we made reservations at the facility because of it's location which is off the Hudson and not far from family. We arrived late in the evening and I was surprised to see all the stairs inside and out and no ADA access. There's no elevator for this two story facility either.

The room was spacious (rectangular) with up to date cable service but the room itself reminded me of the old infrastructure of this area. Paint peeling in the bathroom area and uneven floors throughout. It might be that way because of flooding as there is a floor drain in the bathroom. The room was acceptable for a nights stay.

Breakfast area was clean and neat with several options of cereal, eggs, toast and a breakfast meat such as sausage or bacon.

As parking is limited in this area I appreciated the free parking; the staff was pleasant. My overall disappointment was the stairs. i don't need ADA facilities but it makes it easier to maneuver bags on ramps verses stairs any day. If you utilize a wheel chair or steps cause you issues, this location would not be on my list.

Room Tip: Get a room on the first floor; there is no elevator.
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank Kevin C P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Edgewater hotels

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 19, 2013

Beautiful view of the New York City Skyline. Rooms very clean and the staff was very warm and friendly. Rooms are all completely renovated with refrigerator and microwave. I definitely recommend this hotel

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jean g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHANTI S, Manager at Comfort Inn, responded to this review, September 23, 2013
Dear Jean,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

SHANTI SANTIAGO
GM
COMFORT INN
201-943-3131
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 15, 2013 via mobile

It's inexpensive and with free parking is a good place to stay if you are on a road trip. Breakfast is crowded and it is not unusual for most of the food to run out. It can feel a little like survival of the fittest. Though it has been recently renovated, it's really just a thin coat of paint on a tired facility. Good access to a bus to NYC or a half mile walk to a boat that will take you to Midtown (but it's a commuter boat, so it stops at 8pm).

Stayed August 2013, traveled with family
Helpful?
1 Thank bjroessler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 15, 2013

My family do not have to stay in an 5 star hotel but we do not have to be subject to a digusting one. First there is no elevetator, okay we can deal with that but really? We walked up to the room it smelled really bad. We tried spraying it with lysol it just completely stunk. Then my husband tells me on the last day (stayed for 2 days) that there was ants in the bed and he had to call the front desk to come spray the rooms. Ants wasn't just in bed they was on floor of the room also. If it wasn't for all the problems in that room I would have noticed that the room has a nice view of NYC. But coudn't enjoy it becaus the room was just horrible. Only certain rooms get refrigerator and microwaves and want to charge you to put it in your room. I wanted to get my money back and check out. I had payed in advance and my husband is the the kind of guy that wanted to just get throught the 2 days. Really for that price I got that type of service!!!!

  • Stayed July 2013, traveled with family
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Helpful?
1 Thank Reene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DUNMORE
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 14, 2013

this hotel is not the place to go to if you want to get sleep! the walls are so thin you can hear the people next to you! it is not very clean the doors were banging all night people fighting in the hallway the breakfast is so-so i have stayed in alot of comfort inns that were so nice this hotel is like hotel from hell spend a little more money and stay somewhere else!

Room Tip: i do not know if there is a good one
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BARBARA C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 28, 2013

This was our second time staying at this Comfort Inn. The cost is far less than staying in the city, which leaves you money for expensive souvenirs and ballpark food! The hot breakfast is plenty sufficient, and the rooms, thanks to a post-Sandy reno, are gorgeous! The staff is super friendly and attentive. The best part is that it's pretty much a straight shot across the GWB to get to the stadium. We will stay there again and again.

Room Tip: Look for first floor availability.
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  • Stayed June 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Nanainnewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 725 River Rd, Edgewater, NJ 07020-1171
Phone Number:
Location: United States > New Jersey > Edgewater
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Edgewater
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Comfort Hotel Edgewater
Edgewater Comfort Inn
Comfort Inn Edgewater Nj

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