We've been to Rebecca's a dozen times for special occasions and have always been pleased with the food and service until recently. On our recent visit, Rebecca was not there but a group of young, apparently inexperienced hosts were terribly disorganized which made for scenes of chaos regarding seating, timeliness, and sacrifice to general courtesy. Service went down considerably after the restaurant apparently made a mistake with incorrect booking dates for a party of 12. They even made an error with our reservation, claiming we were supposed to be there an hour earlier. The mistakes quickly escalated, as we had to repeatedly ask for basic items like silverware, and dumb ones like providing a carafe for our wine without ice in it. When we asked for ice, they took the bottle and didn't bring it back for 20 minutes. We had a Groupon, and were asked so (which made us feel uncomfortable). When we ordered dessert (the actual order took 15 minutes + 3 visits from different hosts to get the menu), we were told one of the items was not eligible despite the similar price and our contesting it's indication on the Groupon. "Rebecca told us, sorry." So why couldn't you tell us BEFORE we placed the order? The epitome of our experience came when we received the check. We noticed other customers with a Groupon who did not order extra items were able to leave without paying any tax (they did not even get a bill). However, as we were told, we had to pay tax on all the items + the extra appetizer we purchased. No problem with the extra appetizer, but the whole bill? Again, not indicated on the Groupon. The food was ok, not as I remember, but the portions were smaller. Perhaps the problem with the overall ambience placed a bitter taste in our mouths. Sorry Rebecca, we will not be back again, and am sure many other customers are as equally disappointed.
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