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Reviewed July 21, 2013

Arrived late on July 21st for a one night stay. Attended a wedding in the area and this was one of few hotels that did not require a two night stay. Check in was fast, pleasant and efficient. Front desk was very helpful when questioned about the hotel and the area. Rooms, bathrooms, were spacious and clean. Beds were comfortable but they need some new pillows. Requested three rooms together, but the hotel was full and they could not accommodate that request. Restaurant/bar had great thin pizza and a good variety of food. DJ was excellent. Close to shore, restaurants, shopping and lots more. Very fair prices for breakfast menu. All in all, a very nice stay.

Room Tip: Upper rooms less noisey!
  • Stayed: July 2013, traveled with family
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Thank Irishgram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this reviewResponded July 31, 2013

Dear Irishgram,

Thank you for taking the time to leave us your feedback. We appreciate your time. Everyone is so pleased to hear you enjoyed your stay. We hope to welcome you back soon.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

Reception staff were good but the hotel although clean is looking in need of a major revamp. Room adequate though the pillows were possibly the worst ever, Certainly NJ champions and possible USA contenders! Use one pillow and it squashes to the thickness of a cracker. However, use 2 and bizarrely they develop enough spring to bend your head in two.
Otherwise everything else about what you'd expect, not bad but not great.

  • Stayed: July 2013, traveled with family
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1  Thank Lamxie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this reviewResponded July 31, 2013

Dear Lamxie,

Thank you for taking the time to leave us your feedback. Glad to hear you enjoyed your stay other than the pillows. Everyone has the preferences so we will gladly get a new set for you in the future. The front office staff is pleased to assist 24 hours a day. We appreciate your business and hope to welcome you back soon.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

Needing an additional night for work in this area and no rooms available in our current hotel, we booked a room here and wish it had been our place for the entire stay. Everything about this hotel was just right - clean lines, modern and welcoming décor; efficient, professional, friendly staff; varied dining options; plenty of parking; lovely pool; gift shop. Our bedding was sumptuous, the bathroom spacious with generous counter space. Micro-fridge not included which is a drawback for extended stays, but we were fine for one night. The dining/lounge area offered several seating options and is separate from the lobby. I might strongly suggest, however, that the hotel limit guests to those who are wearing shirts and shoes and who are not in wet swimming attire. We were absolutely appalled at three fifty-something women who plopped down on upholstered benches in wet suits wrapped in towels. A family of six included three pre-adolescent boys in ONLY swim trunks, at 10:00 pm, in the dining room, accompanied by their mother wrapped in a bath towel. My goodness. To their credit, the wait staff was gracious and accommodating. We, as fellow diners, were a bit repulsed. That said, our meals were good, and menu covering all the bases (dinners until 10 pm, sandwiches/appetizers until 11, bar open until midnight). It's a popular wedding venue, apparently, with seven events taking place on one evening earlier in the summer. Might not always be a good place to de-stress. Quiet and convenient to many other restaurants and shopping, situated back off a busy highway, this was a good choice for us,

Room Tip: As it sits back from the highway, I doubt noise would be an issue. There are meeting rooms on some floors, and I would probably ask to be located away from them (i.e., ends of the halls).
  • Stayed: July 2013, traveled on business
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Thank Mary Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this reviewResponded July 19, 2013

Dear Maryjane S,

Thank you so very much for taking the time to write such a thorough review. Your thoughts and suggestions are appreciated. I have shared them with the management team. If your travels bring you back to the area, please don't hesitate to contact me directly for reservations. I also handle the business travel segment for Sheraton Eatontown and would be pleased to assist. We hope to welcome you back soon.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

First let me say that we had a lovely stay at the Sheraton. Great Lobby, Lounge and the Club room staff on the 6th floor were all very sweet & accommodating. The staff all around was so welcoming, polite and made us feel right at home. We requested early arrival and our request was granted, allowing us to get into our room as soon as we arrived after traveling very early that morning .Thank you Sheraton for this!!!
We stayed on the 6th floor which is always a plus. Our only disappointment was the fact that the in room Sheraton T.V. Advertising Commercial continued to boast about the 70,000 redesigned guest rooms around the globe.... I think the rooms at this hotel need to be next on the list. The room was just OK and truly needs to be refreshed & updated. Hopefully next time we return we will see that Sheraton has done what they need to do at this facility to keep it top notch.

  • Stayed: July 2013, traveled with family
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1  Thank Jilzyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this reviewResponded July 19, 2013

Dear Jilzyk,

Thank you for staying with us and leaving your feedback. I shared your comments with the staff and everyone is thrilled to hear about your experience. Our upgrade was put on hold to accommodate demand created by Superstorm Sandy and will be rescheduled. We look forward to welcoming you back soon.

Warm Regards,

Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com

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Reviewed July 10, 2013

The hotel employees were very very kind the pool was warm and the club had unlimited drinks and the food was divine I absoultey recommned this hotel to anyone with kids.The hotel is also convenitley placed its near the shore and the internet service is fast I can not stress enough how awesome the gym is.

Room Tip: Pick the club rooms
  • Stayed: August 2012, traveled with family
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Thank Gordon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this reviewResponded July 19, 2013

Dear Gordon S,

Thank you for being our guest and taking the time to leave your feedback. I have shared your comments with the staff and we are all so pleased to hear you enjoyed your stay. We hope to welcome you back soon.

Warm Regards,
Barb Youchah
Corporate Director Internet Marketing
Pacific Concord Investment Corporation
Sheraton Eatontown Hotel
byouchah@sheratoneatontown.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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