I stayed at this hotel during the hurricane sandy because I was forced to evacuate and received the worst customer service ever. There was power outage which is understandably not their fault but regardless the staff showed no concern whatsoever. We were on the 2nd floor and we tripped continously on the steps walking up to our room because they couldn't even provide a flash light in the hallways and staircase. We stayed in a suite and the sofabed was all ripped and very dirty. The carpets were old and there were visible stains. We had no heat, hot water and electricity for five whole days at this hotel and we still got charged the full amount! When power was eventually restored, the only thing that changed was we received fresh towels. We tried twice to speak to the manager and was also told he's not available but will get back to us as soon as possible which he never did. The staff were unapologetic about anything, they didn't seem to care. The day we were checking out , I asked for a baggage cart and was told it's somewhere around the hotel and I need to look for it myself! During the power outage, the staff will sit in the lounge chairs , wrap themselves up with blanket and watch us as we struggled to force open the automatic doors to get into the hotel without offering any help!. I was told we would be getting a non smoking room which was priority on my request but other occupants in my wing of the hotel smoked continuously. I notified the front desk and the guy said I'm sorry and was quiet offering no options, I had to hang up the phone. One other day , i was harrased by a bunch of rough looking guys sitting and smoking in the hallway on the floor in front of their room talking loud and using profanities, they said hi lady , we've been waiting for you and started laughing, i walked past them quickly and since then never left my room without my other half!
Even after staying there for five agonizing days because we had no where else to go, we decided to stay there for five more days and informed the desk. The guy at the desk said it was ok only to be told 2 days later that our room was sold to someon else! At this point I lost my mind and told them I would call the cops so a few minutes, we got a call back saying we can stay. So so five whole days, room wasn't cleaned, no heat, no hot water, no electricity, no phones and zero customers service and we got charged full amount! This is the worst hotel in the world and never would I stay here and advice anyone else to. I have wrote a formal complaint to their head office and cc'd BBB.
- Official Description (provided by the hotel):
- The Holiday Inn® East Windsor hotel's staff works hard to provide you with unparalleled comfort and convenience, so you feel energized when you leave and ready to book your next stay. Situated right off the New Jersey Turnpike at Exit 8 and halfway between New York City and Philadelphia, travelers are never too far from their next destination.On-site professional events are always a success in East Windsor, NJ since the hotel hosts the National Conference Center, featuring 14,000 sq ft of space and modern A/V equipment. For a sophisticated social or corporate event, you may also want to consider reserving the Windsor Ballroom. Free Wi-Fi access and a Business Center assist you with executing work seamlessly from the comfort of the hotel.East Windsor is only a few minutes from attractions in the Princeton and Trenton areas if you feel like venturing out, while the Grounds for Sculpture are only 14 miles away. Be pleasantly surprised by the prices at Jackson Premium Outlets, and then head to Old Bridge Township Raceway for fast-paced family fun. Six Flags Great Adventure is perfect for thrill-lovers, so make sure to ask about our Stay & Play packages.After a day of exploring, our full-service JT's Restaurant and Pub is the place to grab a meal. When you stay with us in East Windsor, NJ, hotel features like an outdoor pool and sauna help make your trip more enjoyable. Guests must be 21 years of age or older to check in (some exceptions apply please call the hotel for details). Valid photo ID and credit card required at check in. ... more less
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- Also Known As:
- Holiday Inn East Windsor Hotel East Windsor
- East Windsor Holiday Inn