We stayed at Extended Stay America - Meadowlands - East Rutherford hotel for our recent trip to NYC for 6 nights (Oct. 16 to 21, 2013). We chose this hotel because of its free parking and "bus stop outside the hotel" to NYC (as per review of Sam S of Wurtsboro, New York on TripAdviser); unfortunately his review was for other location of same chain he stayed at.
During our check in, we were informed of the mistake and told not to worry, since this hotel provides free shuttle service (7 to 9 AM/PM) to/from Secaucus, NJ railroad station, but we have to call the hotel for return service. But, we were not advised that there is no shuttle service on Sundays.
To call the hotel for the return shuttle required long wait for the front desk to answer the phone and at times, we had to wait 35 minutes past the hour for the shuttle to pick us up.
On our second evening, after arriving at the train station, we called the front desk to request a shuttle, after a long wait for someone to answer the phone. Eventually, we were told that the driver called in sick and suggested we call for a taxi. We had to pay $26 for this ride. It took 5 days of negotiations with hotel staff, till Kimberly (hotel manager who comes in after 9:30) agreed $20 reimbursement.
Same night, we were waken up by a loud security alarm of a truck parked under our single pane glass window (keep in mind; it is an old building, renovated cheaply) which continued on and off until morning (I took a photo showing its blinking lights).
Next morning, I approached the front desk and suggested that the hotel request license plate numbers of their guests to prevent incidents like the one we experienced during the night and to my surprise, the female front desk interrupted me and said: "we know him", and continued working on the computer. I was suffering from lack of sleep and was in no mood to argue with a person like her.
If you are planning to stay at this hotel, keep in mind:
Most of the time, there is no one at the front desk - seems like they have other assignments, too.
There is no housekeeping service if you stay less than seven days. We met an elderly gentleman in the lobby who said, he ran out of toilet paper and the front desk couldn't provide him with one.
Unlike the afternoon shift, the permanent morning front desk girl is rude, and unprofessional.
Hotel's location address will not work on your GPS.
At 7:30 AM, checkout time, there was no one at the front desk; a guest had to dial a 4 digit number on hotel's phone and ask for someone. A new female insisted us to leave the room key cards at the desk and leave. We asked her for the invoice but couldn't get one.
Insist for an itemized invoice before leaving the hotel and do not accept excuses such as "Computer is locked" or "We will email it to you" as I did (as of today 5 days later, I haven't received any).
Check your credit card statement for a possible unknown additional charge - I was charged for an additional one (so far).
On the plus side: Hotel is clean, our room was large and comfortable and their morning breakfast "grab and go" is adequate to get you to some other location. The shuttle drivers were good and helpful.
- Official Description (provided by the hotel):
- we are a extendedstay facility, near med-life stadium, we have kitchen in all rooms, housekeeping service once a week, free internet service. ... more less
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- Also Known As:
- Homestead Studio Suites Meadowlands / East Rutherford Hotel East Rutherford
- Homestead Meadowlands East Rutherford