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“A pretty good value”

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Extended Stay America - Meadowlands - East Rutherford
Ranked #5 of 5 Hotels in East Rutherford
Rochester, New York
Level 5 Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A pretty good value”
Reviewed July 9, 2012

We stayed one night in this hotel, as we were attending a wedding nearby; most of the out-of-town guests stayed here as well. The room was spacious and clean, although it seemed to have a faint odor of tobacco smoke when entering the room. We notified the hotel, who said that they would use an ionizer in the room, but we don't think that this was ever done.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tpr244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomW771, Manager at Extended Stay America - Meadowlands - East Rutherford, responded to this review, July 18, 2012
I recently received a copy of your review of the Homestead Meadowlands - East Rutherford. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies.

I do appreciate the opportunity to address your concerns about the condition of your room. Please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Only certain rooms are designated as smoking rooms, the rest as non-smoking. It should never be the case that a guest who requests a non-smoking room is placed in a smoking room when the preferred room type is available. In response to your comments, I have met with hotel management and staff to find out how such an experience occurred and to determine a system for preventing a repeat occurrence.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Value
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Additional Information about Extended Stay America - Meadowlands - East Rutherford

Property: Extended Stay America - Meadowlands - East Rutherford
Address: 300 State Hwy., Rte. 3 E., East Rutherford, NJ 07073 (Formerly Homestead Studio Suites Meadowlands / East Rutherford)
Phone Number:
Location: United States > New Jersey > East Rutherford
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in East Rutherford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Meadowlands - East Rutherford 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
We Are A Extendedstay Facility, Near Med-life Stadium, We Have Kitchen In All Rooms, Housekeeping Service Once A Week, Free Internet Service. ... more   less 
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Also Known As:
Homestead Studio Suites Meadowlands / East Rutherford Hotel East Rutherford
Homestead Meadowlands East Rutherford

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