Ok, this place was no Disney World and they don't offer fast pass lines but you should expect wait... read more
Ok, this place was no Disney World and they don't offer fast pass lines but you should expect wait... read more
We visited Nickelodeon last weekend with our four year old twin grandchildren. The lines are... read more
My aunt decided to buy us tickets to American Dream for Christmas. She thought it would be an amazing gift for us to be together. She purchased 12 tickets for December 28th. We were waiting on the Nickelodeon Slime Streak for close to an hour and then the ride went down. We had to get off due to the technical issues they were having. Fine! We decided to go to another ride, remember people, you are being timed here. We only had three hours. From there we decided to go to Dora’s Sky Railway. We are on the line for close to an hour and boom the ride stops. We can physically see that the ride is stuck on the track. They tell us we have to get off the line, the ride is out for the night due to technical difficulties, it was 9:20pm. At this point, I was not happy. My aunt spent her hard-earned money to do a nice deed for her nieces and her great-nieces and nephews. So I asked a worker where is the guest services. I was told across the park. I walk over there and I am told: “No you have to go upstairs.” I ask the gentleman named Rob if I can go up these stairs because he was guarding it. He tells me “No, you have to walk across the park again to the other side and go upstairs.” Okay fine, now I’m even more aggravated because I just came from that area. So I walk all the way back to that area. I asked the security officer if I can come back in and she said to get my hand stamped. I asked the two workers if they can hand stamp me and they tell me No! Once I leave, I leave, mind you I paid until 10 and it was not even 9:30 pm at this point. I go upstairs and speak to a different nice security officer. She tells me that the manager was downstairs. At this point, I had it. I said to her, they have to get someone to come upstairs and talk to me because I was not going back and forth. At this point Rebecca (a Caucasian) the manager comes over. She does not greet us and asks “What’s wrong?” From the moment she came over she had an attitude and looked disgusted in talking to me. Assumed we wanted a refund and automatically say to me “I can’t refund you!” I actually just wanted comp passes to come back another day because we really didn’t get to utilize our “time” due to these malfunctions, and us waiting for hours on these lines. I explain to her what was going on and how our experience was. I was explaining to her how two rides went temporarily out of service due to malfunction. She begins to tell me that “These things happen occasionally.” I tell her that “This is a new theme park and these things shouldn’t happen.” She begins to tell me, “Well I used to manage Universal, these things happen at universal and even Disney!” I say to her, “Okay but you are comparing apples to oranges! This is a NEW theme park. Those other theme parks are older so that’s expected.” Then she tells me “Well we are in our busy season!” I tell her, “How do you know what the busy season is? You just opened!” She then tells me, “I can give you 25% off your next visit.” Next visit, are you kidding me?! She was so rude to me, my son was there to prove it and I’m sure it was because I was Hispanic. She was trying to make me feel inferior to her. I used to manage an indoor amusement park with about 40-60 employees under me when I was younger. Ironically enough they placed a bid for this lot about 12 years ago when it was going to be called Zanado. So I was really excited to finally see this place. As a manager, there would have been 1) no way I would let my guest leave unhappy, 2) speak to my guest in a rude manner, or 3) never try to make someone feel inferior to them. I tell her fine I will just call corporate and speak to them. She gives me the number. After that, I tell her I need to get back downstairs to my family. Here comes the kicker, (or so I thought,) I tell her I need to go back to my family and she tells me “No reentry!” What?! Are you kidding me?! You are not “Allowing” me to go back to my family? The time was 9:37 pm, so it was not as though the park was closed. I was outraged. I don’t know what is worse, her not helping me or my other 11 family members, or that she would not “allow” me as if I were a child to go back to my family that was still in the park. The atrocity of her. A very nice security guard by the name of Shaila Powers sees and hears all that has transpired. She was very kind and personally walked us back into the park. She saw my frustrations and how Rebeca was treating us and she was even appalled. She was kind to apologize to us and linked us back up with my family. To end the story, my husband texted me that the last ride he was waiting for ride called Ren and Stimpy, for our nine year old and it also malfunctioned. I could not believe it. If you are not ready to open for business then don’t! Also, your managers need to be better trained with the public. We are in a very DIVERSE area and she (Rebeca) seemed prejudice towards me. Needless to say, 1) I will be calling corporate on Monday and 2) I will not be going back.
We visited this place while trying to find something to do with the kids on a rainy day and staying in NYC. As we walked in it was magical. I don’t think its worth the $192 I paid for three people. My son was Free (2yo). Food is very pricy with hardly any variety. Its a small place, lines are huge (worst than Disney) and the hardest thing is having to wait in line with small children, nothing interactive to do while in the line, a lot of kids were very anxious to ride and crying. Overall, too expensive!
The rides and park itself the park is very nice looking, lots of options in the way of roller coasters, particularly for kids aged 10+. However, it is very claustrophobic, with rides practically on top of each other and not much in the way of scenery beyond steel beams.
Customer service wasn't great and the lines moved very slowly. On nearly every ride there were empty seats, in some cases entire carts empty save for one person, very much extending the wait for a ride. On one instance we directly asked the carousel operator if there were any empty seats available, she didn't respond. When the ride departed there were 3-5 empty seats that we and other individuals could have taken to keep the line moving and the kids happy. Generally the ride operators were not friendly, and seemed to have little training in crowd control and efficiently loading the cars. There was no indication of how long a wait would be for a ride. In three hours, we managed to ride three rides. With a three-year-old (and with no food to be found), this was trying, to say the least.
There also seems to be a "VIP" policy in place, allowing individuals to cut the entire line of people waiting patiently. This happened a couple of times in a row and when I asked why the attendant told me simply, "They are VIPS", and no other explanation for this very obvious favoritism. It is highly inconsiderate to the people waiting with anxious children eager to get on the ride. The operators need better training to manage these situations and not be dismissive of the paying customers, or to at least fine a more discreet way of accommodating so-called VIP customers without greatly inconveniencing everyone else.
There are no places to buy food in the park beyond snacks. There are small stands which sell chips, cookies and soda and nothing else. Not sure how a major amusement park opens without the bare minimum of dining options (burgers, hot dogs, etc). We actually left the park early ultimately because we were very hungry and unhappy with the aforementioned experiences.
Overall, it was good but not great. With a a few improvements though, it could be really good.
Pros: Took 25 minutes to get there from Manhattan, plenty of free parking (with validated ticket), not crowded during early hours, great thriller rides (if you like that type of ride), really nice play area for smaller kids, climbing structure which everyone loved.
Cons: Prices for all access and general access not really made clear. It does not say which rides are included so I bought all access for everyone in my party while general access would have been fine for some.There are no maps. This is a big thing for me. Maybe I'm spoiled by Disney but it's very overwhelming when you walk in and don't know where to go. The food situation was a real problem. There was one stand open and we had to wait on line for almost 30 minutes and the food was like the food you can get at the airport - prepackaged sandwiches, yogurt, etc. ($12 for a sandwich). Nothing really appealed to us so we bought soft pretzels and were starving most of the day. There was also nowhere to sit - there were maybe 20 tables but all were taken. They definitely need better food choices and more areas to buy food. Once it hit 1:00, the place was packed which is to be expected but there is no signage and no employees to tell you how long the wait is for rides. We waited two hours for Dora's train ride and finally left the line which was a real disappointment. Apparently, two trains should be running but one was broken but no one told the people on the line so everyone thought it was just a slow moving line and that eventually it would speed up. Over two hours to wait for a baby ride and no one to tell us what's going on? That was really bad. Another problem is that they don't want you to hold onto your bags/pocketbooks on the ride but they have no secure area to put them. Again, maybe I'm spoiled by Disney where there's always a storage bin below or in front of your seat to put your belongings but here, you're supposed to put your things on a shelf or in a bin which is located right by where the line forms so it would be very easy for anyone to reach in and take something. The employees were not watching the belongings at all. This is such an easy fix. Why not move the shelves/bins to the other side of the ride where no one would have access to it? It's curious because when someone steals a bag from the bin (it has to happen at some point due to the lax security) Nickelodeon will be at fault for not securing property properly. There are lockers you can rent but are you supposed to go back and forth to the locker all day? Another disappointment was that there was no shopping. I thought that we would find some unique Nickelodeon items but there were signs of stores coming soon and the only merchandise available was some stuffed animals on the way out of the park. Finally, leaving the park was disappointing. There's only one exit out which I assume is to make sure that people can't sneak in, however, there were multiple security people at the exit who wanted to scan your ticket bracelet which meant waiting again on a line to leave. My family got separated and I told the security guard that I needed to get with my family and just pushed through. There was no one to thank us for visiting or to say goodbye - just security. Not a nice way to end the day.
The good - new, clean, has cool unique rides
The bad - we've been here 2.5 hours and only managed to get on ONE ride. It's not that crowded but the lines move incredibly slowly. Waited 15 minutes for ride to start even after sitting in it. Everyone seems confused, attendants don't underdtand ticketing system, ticket sales does not understand system.
You have choice of general access or all access ticket but no one knows what is included in one or the other. We got general access on advice of ticket sales, then learned we could not ride anything, then got back in line to change tickets - rides are not marked so no way to know what you can and can 't ride until waiting the hour in line only to be told by attendants that you have wrong ticket. And half the time attendants are wrong about it themselves.
No food- starving after 2.5 hours but only one tiny snack bar in whole place with 2 hour line. Ended up buying 3 cookies for $15 at a kiosk.
Can't recommend this place. Really no excuse for the complete lack of organization. Also most information on website is completely incorrect, from ticket prices to existence of food court.
This place is terrible. I won't consider coming back until they figure out how to operate a park. It's not that crowded but the lines take _forever_. Their rollercoasters only have 1 train so they can't load the next train while the first one goes. They stopped the Blue's Clues ride to disassemble it because some woman lost her phone instead of telling her to come back after they close. I've spent less time waiting at Disney World for Avatar than for a 30 second roller coaster here. There's one snack bar that has, surprise surprise, a line that takes forever. Given this thing has been under construction for over 15 years and it's more expensive than Great Adventure I had higher hopes.
Stay away or at a minimum avoid days when there would be any kind of line unless you love the sound of toddlers melting down because they've waited an hour the the "Dora the Explorer" train and it's still not their turn.