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Nickelodeon Universe at American Dream
Open today: 12:00 PM - 7:00 PM
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Review Highlights
Worth The Waits

Ok, this place was no Disney World and they don't offer fast pass lines but you should expect wait... read more

Reviewed 4 days ago
Melyssawithay
,
Bay Shore, New York
via mobile
This place is a disaster waiting to happen!

We visited Nickelodeon last weekend with our four year old twin grandchildren. The lines are... read more

Reviewed 4 days ago
Kathy G
,
Woodcliff Lake, New Jersey
Read all 20 reviews
  
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Reviewed January 4, 2020 via mobile

We visited this place while trying to find something to do with the kids on a rainy day and staying in NYC. As we walked in it was magical. I don’t think its worth the $192 I paid for three people. My son was Free (2yo). Food is very pricy with hardly any variety. Its a small place, lines are huge (worst than Disney) and the hardest thing is having to wait in line with small children, nothing interactive to do while in the line, a lot of kids were very anxious to ride and crying. Overall, too expensive!

Date of experience: January 2020
1  Thank YNogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2019

The rides and park itself the park is very nice looking, lots of options in the way of roller coasters, particularly for kids aged 10+. However, it is very claustrophobic, with rides practically on top of each other and not much in the way of scenery beyond steel beams.

Customer service wasn't great and the lines moved very slowly. On nearly every ride there were empty seats, in some cases entire carts empty save for one person, very much extending the wait for a ride. On one instance we directly asked the carousel operator if there were any empty seats available, she didn't respond. When the ride departed there were 3-5 empty seats that we and other individuals could have taken to keep the line moving and the kids happy. Generally the ride operators were not friendly, and seemed to have little training in crowd control and efficiently loading the cars. There was no indication of how long a wait would be for a ride. In three hours, we managed to ride three rides. With a three-year-old (and with no food to be found), this was trying, to say the least.

There also seems to be a "VIP" policy in place, allowing individuals to cut the entire line of people waiting patiently. This happened a couple of times in a row and when I asked why the attendant told me simply, "They are VIPS", and no other explanation for this very obvious favoritism. It is highly inconsiderate to the people waiting with anxious children eager to get on the ride. The operators need better training to manage these situations and not be dismissive of the paying customers, or to at least fine a more discreet way of accommodating so-called VIP customers without greatly inconveniencing everyone else.

There are no places to buy food in the park beyond snacks. There are small stands which sell chips, cookies and soda and nothing else. Not sure how a major amusement park opens without the bare minimum of dining options (burgers, hot dogs, etc). We actually left the park early ultimately because we were very hungry and unhappy with the aforementioned experiences.

Date of experience: December 2019
2  Thank josephsJ5873BW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2019

Overall, it was good but not great. With a a few improvements though, it could be really good.
Pros: Took 25 minutes to get there from Manhattan, plenty of free parking (with validated ticket), not crowded during early hours, great thriller rides (if you like that type of ride), really nice play area for smaller kids, climbing structure which everyone loved.
Cons: Prices for all access and general access not really made clear. It does not say which rides are included so I bought all access for everyone in my party while general access would have been fine for some.There are no maps. This is a big thing for me. Maybe I'm spoiled by Disney but it's very overwhelming when you walk in and don't know where to go. The food situation was a real problem. There was one stand open and we had to wait on line for almost 30 minutes and the food was like the food you can get at the airport - prepackaged sandwiches, yogurt, etc. ($12 for a sandwich). Nothing really appealed to us so we bought soft pretzels and were starving most of the day. There was also nowhere to sit - there were maybe 20 tables but all were taken. They definitely need better food choices and more areas to buy food. Once it hit 1:00, the place was packed which is to be expected but there is no signage and no employees to tell you how long the wait is for rides. We waited two hours for Dora's train ride and finally left the line which was a real disappointment. Apparently, two trains should be running but one was broken but no one told the people on the line so everyone thought it was just a slow moving line and that eventually it would speed up. Over two hours to wait for a baby ride and no one to tell us what's going on? That was really bad. Another problem is that they don't want you to hold onto your bags/pocketbooks on the ride but they have no secure area to put them. Again, maybe I'm spoiled by Disney where there's always a storage bin below or in front of your seat to put your belongings but here, you're supposed to put your things on a shelf or in a bin which is located right by where the line forms so it would be very easy for anyone to reach in and take something. The employees were not watching the belongings at all. This is such an easy fix. Why not move the shelves/bins to the other side of the ride where no one would have access to it? It's curious because when someone steals a bag from the bin (it has to happen at some point due to the lax security) Nickelodeon will be at fault for not securing property properly. There are lockers you can rent but are you supposed to go back and forth to the locker all day? Another disappointment was that there was no shopping. I thought that we would find some unique Nickelodeon items but there were signs of stores coming soon and the only merchandise available was some stuffed animals on the way out of the park. Finally, leaving the park was disappointing. There's only one exit out which I assume is to make sure that people can't sneak in, however, there were multiple security people at the exit who wanted to scan your ticket bracelet which meant waiting again on a line to leave. My family got separated and I told the security guard that I needed to get with my family and just pushed through. There was no one to thank us for visiting or to say goodbye - just security. Not a nice way to end the day.

Date of experience: December 2019
1  Thank FinickyNewYorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2019 via mobile

The good - new, clean, has cool unique rides

The bad - we've been here 2.5 hours and only managed to get on ONE ride. It's not that crowded but the lines move incredibly slowly. Waited 15 minutes for ride to start even after sitting in it. Everyone seems confused, attendants don't underdtand ticketing system, ticket sales does not understand system.

You have choice of general access or all access ticket but no one knows what is included in one or the other. We got general access on advice of ticket sales, then learned we could not ride anything, then got back in line to change tickets - rides are not marked so no way to know what you can and can 't ride until waiting the hour in line only to be told by attendants that you have wrong ticket. And half the time attendants are wrong about it themselves.

No food- starving after 2.5 hours but only one tiny snack bar in whole place with 2 hour line. Ended up buying 3 cookies for $15 at a kiosk.

Can't recommend this place. Really no excuse for the complete lack of organization. Also most information on website is completely incorrect, from ticket prices to existence of food court.

Date of experience: December 2019
1  Thank marie5v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2019

This place is terrible. I won't consider coming back until they figure out how to operate a park. It's not that crowded but the lines take _forever_. Their rollercoasters only have 1 train so they can't load the next train while the first one goes. They stopped the Blue's Clues ride to disassemble it because some woman lost her phone instead of telling her to come back after they close. I've spent less time waiting at Disney World for Avatar than for a 30 second roller coaster here. There's one snack bar that has, surprise surprise, a line that takes forever. Given this thing has been under construction for over 15 years and it's more expensive than Great Adventure I had higher hopes.

Stay away or at a minimum avoid days when there would be any kind of line unless you love the sound of toddlers melting down because they've waited an hour the the "Dora the Explorer" train and it's still not their turn.

Date of experience: December 2019
2  Thank roywilliamsiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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