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“Excellent Customer Service and Staff”

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Hilton East Brunswick Hotel & Executive Meeting Center
Ranked #2 of 7 Hotels in East Brunswick
Reviewed March 26, 2014

I stayed here on a business trip and even though I had a few minor issues in my room, I was highly impressed with the way that the staff at the hotel dealt with the situation. In particular, the Guest Services Manager, Luis, was exceptional and prompt and courteous! He was quick to take care of the issue and pleasant to deal with. The issues in my room were solved immediately. Overall, the hotel is great, very nice place to stay, clean, and comfortable!

  • Stayed: March 2014, traveled on business
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Thank Usha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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767 - 773 of 1,085 reviews

Reviewed March 26, 2014

Diamond Hilton member. Do about 120 nights a year. This Hilton is inexpensive for the area and well worth the $$$. Executive lounge and managers reception on Wednesday night. Nice indoor pool and separate gym area one side cardio other side weights. No need to leave hotel. Ask for Luis Suarez for exceptional customer service. This young man is the next Steve Wynn. He has the guest as his first priority.

  • Stayed: March 2014, traveled on business
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Thank matturb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2014

over all stay was great first restaraunt had great choices pool a bit outdated but clean and staff was nice nice exec lounge my room was clean and smelled freah lobby very nice great lobby water feature internet was fast

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Lk2 L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2014

enjoyed this hoyel very much enjoyed location near turnpike as we traveled arounf to different areas restaraunt was nice food was good as well looks like a renovation coming look foward to see whats its like

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Lk2 L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

I had a wonderful stay at the Hilton! The staff was very friendly and the hotel room was perfect! I had been traveling all week, and this hotel was better than all others. The bed was so comfortable, and the staff made me feel right at home. The room service was fast and fantastic!! The restaurant was very good, and our waiter Ahmed Arif was the best waiter!!! He was fast, caring and made a long day end very well! He really turned our day around! Would certainly stay here again!

  • Stayed: March 2014, traveled on business
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1  Thank Alexandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

We arrived, to find no valet. We went to the desk to ask, to find that empty too, so maybe Hilton's staff cut backs may be too far for customer care.

After that shaky start, our room and facilities were good, with nice amenities.

The restaurant was closed...more cut-backs?..although we were told that the restaurant food was available in the sports bar...nice.

We chose to eat out, so went to find a cab. Is this the only Hilton that does not have cabs outside at dinner time?

Reception was at least there to call us a cab! Anyway, the cab driver told us that they are not allowed to wait outside as the staff prefer to call them on the phone. That way, they get their cut, and that was shown when we took the same trip back later that evening, without that premium.

The restaurant was miraculously opened for breakfast, which was a pretty good start to the day.

Its location is hard to fathom, as it is just near one giant road interchange, so perhaps that is its clientele.

I stay in Hiltons round the world, but will not return here, and it has little to commend it to you unless you have to.

  • Stayed: March 2014, traveled as a couple
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Thank Cwyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmen P, Director of Operations at Hilton East Brunswick Hotel & Executive Meeting Center, responded to this reviewResponded July 22, 2014

Thank you for your review of your experience at our hotel. We’re very sorry that you encountered a lack of service. We do our best to make sure all of our guests have a warm and welcoming stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

I've been traveling up to NJ on business every other week for more than 5 years, and always make sure that I have dinner 1-2 nights at the Hilton Sports Bar/Club. Michelle and Judie greet me on arrival, provide my favorite beverage and snacks and go over the current dinner menu. The surroundings, multiple TVs and large screens with various sports shows, and the interesting visitors makes it a great place to relax and enjoy dinner.

  • Stayed: March 2014, traveled on business
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Thank ChesapeakeBayView
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton East Brunswick Hotel & Executive Meeting Center

Address: 3 Tower Center Blvd, East Brunswick, NJ 08816-1143
Phone Number:
Location: United States > New Jersey > East Brunswick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in East Brunswick
Price Range: $108 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton East Brunswick Hotel & Executive Meeting Center 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Just off the New Jersey Turnpike at exit 9 and near major highways, including Route 1, this New Jersey hotel offers easy access to Newark Liberty International Airport, Rutgers University and downtown New Brunswick. Make this stylish hotel your base for exploring all that New Jersey has to offer. All rooms are fully equipped with modern amenities including free high-speed internet access. Upgrade to an executive room for extra space designed with separate living area and special upgraded amenities such as a deluxe robe and evening turndown service. ... more   less 
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Also Known As:
Hilton East Brunswick Hotel East Brunswick
Hilton Hotel East Brunswick
East Brunswick Hilton

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