My family and I have been to Ninnuzo’s about 10 times. The food is consistently very good, but we have noticed a big discrepancy in the quality of service when comparing our dinner dining experiences and our lunch dining experiences.
Our servers for dinner have been consistently very pleasant, helpful and professional. Not so for lunch service, however.
Our waiter for lunch has always been Luis. Often he seems to be the only server working, and perhaps that is taking its toll. In any event, his attitude seems to be less than enthusiastic. We’ve never seen him crack a smile, and his demeanor always suggests that he’d rather be doing something else. We feel rushed when he takes our food orders, and he is remiss in checking on our table to see if everything is OK. Often we have to flag him down to get drink refills, or to get our check. On a few occasions he has seated us when we arrived at the restaurant. He greeted us by just asking how many were in our party - no hello - or smile, even. Not very welcoming.
Its a shame to say, but sometimes just thinking about our past experiences have persuaded us to eat lunch elsewhere.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.