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“Ehh”

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Homewood Suites Newark-Cranford
Ranked #1 of 1 Hotels in Cranford
Certificate of Excellence
Princeton, United States
2 reviews
“Ehh”
Reviewed December 5, 2013

An OK example of the Homewood Suites that are usually better than this. The staff in all areas was friendly and very helpful. I mainly knocked down my rating because the room had some a/c noise all night long when the fan was running and then the morning coffee service in the lobby was dissappointing. If you have stayed at any other Homewood before, you know they ususally have a very good coffee service with a few different blends available that rivals most coffee shops. Coffee - not the fancy drinks with coffee in them. Anyway, the coffee was a weak brew and the lids were 1970s NYC street vendor style. Very dissappointing for me since I stay at a lot of Homewoods in my travels and really like a good cup of coffee. Otherwise the hotel was fine and in a good location for my needs. I will be back mainly because it is the only Hilton family hotel in this area.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review, December 12, 2013
First and foremost we would like to thank you for your business and your loyalty to Hilton and us here at Cranford NJ.

We have noted all your concerns and can guarantee you these have been corrected. Please contact us directly as we would like nothing more than to be sure you are fully satisfied.

We thank you for your great comments about the staff and we are very happy to hear that we were able to exceed your expectations on the service aspect of your stay.

We do look forward to your next visit and we can say with confidence that we will continue to work as hard as we do to be sure you have a perfect stay.

Have a great Holiday Season!

Sincerely,

Luisa Jimenez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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578 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Harleysville, Pennsylvania
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 30, 2013

We recently stayed here as we were visiting NJ for a funeral. The service was excellent, the accommodations very comfortable and we were surprised with a complimentary evening dinner on our arrival as part of the service from the hotel.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Deirdre C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review, December 12, 2013
Thank you for taking the time to let us know about your recent experience with us here at the Homewood Cranford NJ.

We are so pleased to hear that you had a wonderful stay with us and did enjoy all that we have to offer.

We look forward to your future stays.

Have a great Holiday Season!

Sincerely,

Luisa Jimenez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond Hill, Canada
1 review
Reviewed November 21, 2013

Checked in very late and was treated with quick professional service. Room was nice and clean. The buffet breakfast was good with enough variety. The facilities appeared to be very will maintained. Overall stay was pleasant.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Gordon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review, November 22, 2013
Thank you for taking the time to let us know about your recent stay with us.

The Homewood Team appreciates your comments and we are so grateful that you enjoyed the breakfast and service provided.

Next time you are in the area; do not forget to come join us for our complimentary Welcome Home Dinner Reception Monday to Thursday.

We look forward to your future stays.

We wish you a great Holiday Season.

Sincerely,

Luisa Jimenez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mays Landing, United States
2 reviews
Reviewed November 20, 2013

I thoroughly enjoyed this Homewood Suites facility. It's welcoming, clean and the Manager's Reception and Breakfast are enjoyable. It was easy to reach by car and is located near some very nice shopping and excellent restaurants. I will be returning to this facility as well as trying new ones.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review, November 22, 2013
Thank you for your great feedback.

We are so happy we were able to offer you all the great amenities that you were looking for and we are so excited to see you return and continue being loyal to the Hilton Brand.

We wish you a great Holiday Time.

Sincerely,

Luisa Jimenez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 19, 2013

Homewood Suites is a part of the Hilton family, but lately I wonder why? They are pulling down the Hilton reputation. This hotel is very expensive considering what you are getting, or better put, not getting. There is no lounge to gather in with the other guests. The TV in my living room did not work. They changed the cable to no avail, and then basically just said, sorry, it's not working. The shower pressure was beyond dismal due to poor maintenance as the diverter valve was leaking the majority of the water to the tub instead of the shower. The breakfast ended at 9:00 AM on a holiday. All of this may have been acceptable for a $75 suite, not a $250 suite. Don't waste your time and money here. Think Motel 6 NOT Hilton.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Rudolph V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review, November 22, 2013
We would like to thank you for your comments regarding your November stay.

The Homewood Team works really hard to provide all of our guests with a great hotel experience and we are very sorry that you encounter these issues here at our location. The Maintenance team corrected all the items in question and we were able to compensate you as a Hilton Honors member that you are.

Week day Holiday Breakfasts are usually open for an extra hour for the most common celebrated Holidays.

We would like to thank you again for giving us the opportunity to hear about your experience and for allowing us to correct the issues. If you would like to add to your feedback we would love to hear from you. Please contact us anytime at (908) 709-1980.

Have a great Holiday Season.

Sincerely,

Luisa Jimenez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Absecon, New Jersey, United States
1 review
Reviewed November 16, 2013

Fantastic staff, so courteous and professional. Great amenities and complimentary meals. Very clean, comfy bed, just a great place to stay. When traveling, I will be looking for Homewood Suites first for hotel accomodations.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Mario F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review, November 22, 2013
Thank you for taking the time to give us your feedback and comments regarding your recent stay.

We are so delighted to know that you enjoyed the amenities and that the staff provided you with a great service experience at our location here in Cranford.

We look forward to your future stays.

Have a great Holiday Season.

Sincerely,

Luisa Jimenez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
City
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 15, 2013

We stayed in a two bedroom suite for five nights and loved it. It is approx. 12 miles from Newark Airport and 9 miles from the MetLife (Giants) Stadium. All of our rooms were clean, comfortable and inviting. The complimentary breakfasts and dinners, as well as wi-fi, were unexpected bonuses! The lobby is nice and cozy with the fireplace blazing. The gym was small and only had two treadmills but they worked great. Overall, it is a great hotel and we plan on staying there again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank FunshineSunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa J, General Manager at Homewood Suites Newark-Cranford, responded to this review, November 17, 2013
The Homewood team would like to thank you for taking the time to let us know about your recent experience here at our hotel.

We are happy to know that you found your suite clean and comfortable and enjoyed all the great amenities our hotel has to offer.

We would like to wish you a great Holiday Season and look forward to your future stays.

Sincerely,

Luisa Jimenez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Newark-Cranford

Property: Homewood Suites Newark-Cranford
Address: 2 Jackson Dr, Cranford, NJ 07016-3602
Phone Number:
Location: United States > New Jersey > Cranford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cranford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Newark-Cranford 3*
Number of rooms: 108
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Newark-Cranford is conveniently located just 17 miles from New York City in Cranford, New Jersey. Visit our hotel and enjoy full breakfast each morning, evening dinner & drinks, free high-speed internet access, & comfortable one and two-bedroom suites. Whatever the reason for your visit, relax and keep in shape at our fitness center and outdoor pool. Explore many Cranford area attractions just steps from our centrally located hotel. ... more   less 
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Also Known As:
Homewood Suites Cranford Hotel Cranford
Homewood Cranford
Cranford Homewood Suites

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